Manager, Learning Experience Design - Auto (Hybrid)

Capital One; Plano (TX); Hybrid; USD 122,100 - 139,400; Full time

Job summary

Capital One in Plano, TX seeks a Manager, Learning Experience Design - Auto (Hybrid) to design world-class training for 800 teammates across 18,000 dealerships. You will partner with product and sales, move learning into the flow of work, and leverage AI to boost impact and measure business outcomes.

You bring 5+ years in learning design, expertise with Articulate Storyline and LMS integration, and a portfolio showing AI-enabled digital learning. Hybrid schedule offered.

Qualifications

• High School Diploma or GED required.
• At least 5 years of experience in learning design and development.
• At least 3 years of experience with Articulate Storyline.
• At least 2 years of experience integrating learning into a modern LMS.

Responsibilities

• Set the Standard: Bring high-tech solutions and cutting-edge methodology to learning design.
• Innovative with AI: Integrate AI into learning experiences to increase impact.
• Hands-on Creation: Write video scripts, map courses, build simulations, create digital games.
• Fix the Classroom: Turn live/virtual classes into workshops with hands-on practice and feedback.
• Build for the Flow of Work: Create 1–5 minute lessons for Slack, Google Suite, Cruiser.
• Prove It Works: Use data to show learning outcomes beyond attendance.
• Be the Expert: Collaborate with SMEs to turn business needs into effective training.

Skills

Learning design

Articulate Storyline

LMS integration

AI in learning

Education

High School Diploma or GED

Bachelor's degree

Tools

Docebo LMS

xAPI

Job description

Manager, Learning Experience Design - Auto (Hybrid)

Plano, TX

Full time

The Auto Sales Center of Excellence is an innovation focused organization that is designed to out-pace the market. We are not looking for someone to manage a content factory, we are recruiting a proven Adult Learning Designer who can run at our speed and design world‑class training for our 800 teammates who serve 18,000 dealerships nationwide.

As an equal partner with our product development and sales professionals, you will be part of an L&D team that is critical to the success of our organization. Together, we will design, build, and deliver high-impact learning across all media that enables success for our people. Your ultimate mandate will be to move beyond traditional training — leveraging AI, technology, and an organization that will support your ideas — to deliver "in the flow of work" learning, reduce time out-of-market, and deliver measurable business outcomes.

What You Will Do

• Set the Standard: Bring high-tech solutions and cutting-edge methodology to learning design.


• Innovative with AI: Using AI to drive efficiency is table-stakes, we’re looking for an innovator who can creatively integrate AI into the learning experience to increase the impact of every learning experience we deliver.


• Hands-on Creation: You will be responsible for the creative work from start to finish. This includes writing video scripts, mapping out courses, building simulations, and creating digital games.


• Fix the Classroom: Turn our live and virtual classes into workshops. Instead of sitting through lectures, you’ll design sessions where people spend their time practicing skills and getting feedback.


• Build for the Flow of Work: Create short, 1-to-5-minute lessons that live where our employees already spend their time; Slack, our Google Suite, and "Cruiser" (our custom‑designed, cloud‑based home for all sales software applications).


• Prove It Works: Go beyond attendance and completion rates, and use data to see if our professionals are actually changing how they work and achieving their goals.


• Be the Expert: You will work closely with our learning consultants and SMEs to turn business needs into training that works. You will decide the best way to build a solution; whether that's a video, a live workshop, or a digital game.

Why Join Us?

You’ll have the freedom to experiment with new tools and the authority to change how we teach. Your voice will be valued, and you will have a seat at the table in every aspect of operations. If you like building excellence and hate "check-the-box" training, you’ll fit in here.

Qualifications

Basic Qualifications

• High School Diploma, GED or equivalent certification


• At least 5 years of experience in learning design and development


• At least 3 years of experience with Articulate Storyline


• At least 2 years of experience integrating learning into a modern Learning Management System (LMS)

Preferred Qualifications

• Bachelors degree


• 1+ years of experience with the Docebo LMS


• 4+ years of experience in design for digital modalities


• 4+ years of experience with multimedia photo and video editing software


• Experience using Experience API (xAPI) or similar data tools to track how people use learning materials outside of a standard classroom.


• Experience working in an environment where you treated a learning program like a product, using feedback and data for continuous, iterative improvement


• Familiarity with using technology to build learning simulations


• Portfolio of work that shows examples of digital learning, live workshop materials, and the integration of AI


• Experience building AI Agents or specific prompt libraries as learning aids


• Project Management experience or certification (PMP, CAPM, Google)


• 6Ds or other adult learning and design certifications

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part‑time roles will be prorated based upon the agreed upon number of hours to be regularly worked. McLean, VA: $134,400 - $153,300 for Learning Manager. Plano, TX: $122,100 - $139,400 for Learning Manager. Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

this role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at Capital One Careers website. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements...

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [e-mail].

Capital One does not provide, endorse nor guarantee and is not liable for third‑party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).