Manager, Learning Experience Design - Auto (Hybrid)

Capital One National Association; Plano (TX); Hybrid; USD 122,100 - 139,400; Full time

Job summary

Capital One is seeking a Manager, Learning Experience Design for Auto in a hybrid Plano, TX setting. You will craft world-class learning for 800 teammates serving 18,000 dealerships nationwide, partnering with product teams, sales, and SMEs to move beyond lectures to in-the-flow learning with AI and modern media.

You will own the end-to-end production—from scripts to simulations and digital games—turn live classes into hands-on workshops and measure outcomes with data to drive measurable

Qualifications

• High School Diploma, GED or equivalent certification.
• At least 5 years of experience in learning design and development.
• At least 3 years of experience with Articulate Storyline.
• At least 2 years of experience integrating learning into a modern LMS.

Responsibilities

• Set the Standard: Bring high-tech solutions and cutting-edge methodology to learning design.
• Innovative with AI: Integrate AI to increase impact of learning experiences.
• Hands-on Creation: Write scripts, map courses, build simulations, and create digital games.
• Fix the Classroom: Turn live/virtual classes into workshops with active practice and feedback.
• Build for the Flow of Work: Create short, just-in-time lessons in Slack, Google Suite, and Cruiser.
• Prove It Works: Use data beyond completion rates to show real learning impact.
• Be the Expert: Collaborate with SMEs to turn business needs into effective training.

Skills

Articulate Storyline

AI in learning

LMS integration

Adult learning design

Video script writing

Education

High School Diploma

Bachelor's degree preferred

Tools

Docebo LMS

Video editing software

xAPI data tools

Job description

Manager, Learning Experience Design - Auto (Hybrid)

The Auto Sales Center of Excellence is an innovation focused organization that is designed to out-pace the market. We are not looking for someone to manage a content factory, we are recruiting a proven Adult Learning Designer who can run at our speed and design world-class training for our 800 teammates who serve 18,000 dealerships nationwide.

As an equal partner with our product development and sales professionals, you will be part of an L&D team that is critical to the success of our organization. Together, we will design, build, and deliver high-impact learning across all media that enables success for our people. Your ultimate mandate will be to move beyond traditional training — leveraging AI, technology, and an organization that will support your ideas — to deliver "in the flow of work" learning, reduce time out-of-market, and deliver measurable business outcomes.

What You Will Do

• Set the Standard: Bring high-tech solutions and cutting-edge methodology to learning design.




• Innovative with AI: Using AI to drive efficiency is table-stakes, we’re looking for an innovator who can creatively integrate AI into the learning experience to increase the impact of every learning experience we deliver.




• Hands-on Creation: You will be responsible for the creative work from start to finish. This includes writing video scripts, mapping out courses, building simulations, and creating digital games.




• Fix the Classroom: Turn our live and virtual classes into workshops. Instead of sitting through lectures, you’ll design sessions where people spend their time practicing skills and getting feedback.




• Build for the Flow of Work: Create short, 1-to-5-minute lessons that live where our employees already spend their time; Slack, our Google Suite, and “Cruiser” (our custom-designed, cloud-based home for all sales software applications).




• Prove It Works: Go beyond attendance and completion rates, and use data to see if our professionals are actually changing how they work and achieving their goals.




• Be the Expert: You will work closely with our learning consultants and SMEs to turn business needs into training that works. You will decide the best way to build a solution; whether that’s a video, a live workshop, or a digital game.

Why Join Us?

You’ll have the freedom to experiment with new tools and the authority to change how we teach. Your voice will be valued, and you will have a seat at the table in every aspect of operations. If you like building excellence and hate "check-the-box" training, you’ll fit in here.

Qualifications

Basic Qualifications:

• High School Diploma, GED or equivalent certification




• At least 5 years of experience in learning design and development




• At least 3 years of experience with Articulate Storyline




• At least 2 years of experience integrating learning into a modern Learning Management System (LMS)

Preferred Qualifications:

• Bachelors degree




• 1+ years of experience with the Docebo LMS




• 4+ years of experience in design for digital modalities




• 4+ years of experience with multimedia photo and video editing software




• Experience using Experience API (xAPI) or similar data tools to track how people use learning materials outside of a standard classroom.




• Experience working in an environment where you treated a learning program like a product, using feedback and data for continuous, iterative improvement




• Familiarity with using technology to build learning simulations




• Portfolio of work that shows examples of digital learning, live workshop materials, and the integration of AI




• Experience building AI Agents or specific prompt libraries as learning aids




• Project Management experience or certification (PMP, CAPM, Google)




• 6Ds or other adult learning and design certifications

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

McLean, VA: $134,400 - $153,300 for Learning Manager

Plano, TX: $122,100 - $139,400 for Learning Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [e-mail].

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).