Principal Analyst, Technology Services

TXU Retail Services Company; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

Vistra seeks a Principal Analyst to drive process improvements and documentation for Technology Services. You will leverage business-technology relationships to optimize applications, train users, and deliver measurable value across enterprise initiatives.

You will design metrics, promote ITIL-aligned processes, and mentor newer staff while collaborating with architecture, development, and business teams to improve usability and adoption.

Qualifications

• 12-15 years in technology or business fields.
• Professional certifications such as ITIL, CSM, AWS are a plus.
• Proven ability to manage enterprise-wide initiatives.
• Strong metric design and reporting capabilities.
• Ability to analyze customer experience using statistical methods.
• Trustworthy, dependable and fast learner.
• Excellent organizational and communication skills.
• Executive-level communication experience.
• Hands-on, energetic team player with impact.
• Collaborative and innovative problem-solver.
• Committed to ongoing learning and development.

Responsibilities

• Drive daily operational activities and measure process quality.
• Employ statistics to analyze and configure applications for value.
• Identify and implement automation and ITIL-aligned processes.
• Engage stakeholders to ensure effective application use and enhancements.
• Deliver enterprise-wide initiatives and manage delivery of projects.
• Build positive relationships across tech and business teams.
• Create metrics for improved measurement and reporting.
• Develop documentation and conduct system testing.
• Provide domain guidance to junior team members.
• Support training and engagement to improve adoption.

Skills

Stakeholder communication

Process improvement

Data analysis

Training and engagement

Team mentorship

Continuous learning

Attention to detail

Executive-level communication

Problem solving

adaptability

Education

College degree or certification in relevant field

Bachelor's degree in technology or business

ITIL/CSM/AWS or equivalent certifications

Job description

Job Summary

The Principal Analyst will be responsible for identifying, defining, and driving documentation and process improvements, maintaining and configuring applications, and/or performing support activities for Technology Services. The role is expected to leverage relationships with business and technology users to learn and improve the business processes the applications support. They will identify and implement process, tool, and measurement opportunities to improve the team’s service, as well as train technology and business users on how to engage to improve the user experience.

Key Accountabilities

• Drive daily operational activities and measure process quality and compliance to help simplify and automate work.
• Employ statistical methods and tools to analyze and configure applications to improve the customer experience, provide practical solutions to problems, and add business value.
• Identify, evaluate, and implement automation and continuous improvement initiatives in support of ITIL-aligned processes.
• Engage business users, process owners, architecture and development teams to ensure effective application use and evaluate enhancements to deliver future value.
• Manage delivery of enterprise-wide initiatives related to the applications and processes supported by the team.
• Drive positive working relationships with technology teams, business teams, and vendors in order to promote alignment between functions.
• Design and create metrics for improved measurement and reporting.
• Create and update documentation and conduct testing to ensure the systems work as expected.
• Apply Vistra value drivers to identify and deliver innovative value creation ideas.
• Consult with managers and stakeholders to identify opportunities to increase adoption and communication of TS processes through training and engagement.
• Demonstrate knowledge of industry-related and emerging technologies to contribute to business case development for new ideas.
• Apply understanding of financial principles to team initiatives and contribute to business case development for new ideas.
• Provide domain guidance to less experienced team members.

Education, Experience, & Skill Requirements

• 12-15 years professional experience in a technology or business field
• Professional certifications a plus (e.g., ITIL, CSM, AWS)
• Proven ability to manage enterprise-wide initiatives
• Proven ability to identify, design and create metrics for improved measurement and reporting.
• Ability to employ statistical methods and tools to analyze and improve the customer experience.
• Demonstrated ability to be trustworthy and dependable
• Ability to learn quickly, be self motivated to improve knowledge and tackle new challenges
• Superior organizational skills, communication skills, and attention to detail required
• Skilled at creating executive-level communications and presenting to and interacting with leaders
• Must demonstrate an energetic, hands-on, enthusiastic, results-oriented approach as a team player, capable of adding significant value to the existing team.
• Must be comfortable sharing ideas and finding innovative ways to resolve challenges
• Proven ability to build support among peers and create positive relationships with peers and stakeholders.
• Proactively seek learning opportunities to develop better understand department and enterprise goals.
• Experience gained through college degree programs and or certification

Additional Job Accountabilities

Serve as security governance advisor, ensuring risk, controls, and compliance requirements are embedded and tracked throughout technology lifecycles. Advise and work with business stakeholders on, implementation and management of Secure Controls Framework throughout the organization. Drive periodic review cycles of enterprise security policies, standards, and procedures to keep them current with regulatory change and industry practice. Monitor and assess compliance with security policies and control frameworks, partnering with business and technology stakeholders to identify gaps and drive remediation to closure.

Key Metrics

• Process compliance
• Agile delivery proficiency
• System availability for applications
• Ticket volumes and trending
• Stakeholder satisfaction

Job Family Information

Technology Company Vistra Corporate Services Company Locations Irving, Texas Texas

Company Culture

We are a company of people committed to: Exceeding Customer Expectations, Great People, Teamwork, Competitive Spirit and Effective Communication.

Equal Opportunity Statement

It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment, including in selection for job opportunities, without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, genetic information, military service, protected veteran status, or any other consideration protected by federal, state or local laws.

Equal Opportunity Statement

It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment, including in selection for job opportunities, without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, genetic information, military service, protected veteran status, or any other consideration protected by federal, state or local laws.

Disability Accommodation Statement

If you are an individual with a disability and need assistance submitting an application or would like to request an accommodation, please email us at [e-mail] to make a request.

Disability Accommodation Statement

If you are an individual with a disability and need assistance submitting an application or would like to request an accommodation, please email us at [e-mail] to make a request.

Company Description

Vistra (NYSE: VST) is a leading Fortune 500 integrated retail electricity and power generation company based in Irving, Texas, that provides essential power resources to customers, businesses, and communities from California to Maine. Vistra is the largest competitive power generator in the U.S., with a capacity of approximately 41,000 megawatts, or enough to power 20 million homes, operating in all of the major competitive wholesale markets in the country. Vistra is a leader in the energy transformation and expansion with an unyielding focus on reliability, affordability, and sustainability, powered by a diverse portfolio that includes natural gas, nuclear, coal, solar, and battery energy storage facilities. The company continues to grow its zero-carbon resources, operating the second-largest fleet of competitive nuclear power plants in the country, substantial battery energy storage capacity, and a growing number of solar facilities. Vistra is one of the largest competitive electricity providers in the country and takes an innovative, customer-centric approach to retail, offering solutions to meet customers’ needs, including more than 50 renewable energy plans. Through its family of retail brands, Vistra serves approximately 5 million residential, commercial, and industrial retail customers. As a leader in the responsible transformation of the country’s energy supply, Vistra has made significant progress towards its 2030 and 2050 targets. The company has committed to a 60% reduction of Scope 1 and 2 greenhouse gas emissions by 2030, as compared to our 2010 baseline, and net-zero carbon emissions by 2050, assuming necessary technological advancements and public policy incentives are achieved. Learn more about our environmental, social, and governance efforts and read the company’s sustainability report at https://vistracorp.com/sustainability/. Vistra’s hardworking team is committed to its purpose, "lighting up lives, powering a better way forward" and is guided by four core principles: we do business the right way, we work as a team, we compete to win, and we care about our stakeholders, including our customers, our communities where we work and live, our employees, and our investors. Learn more about how Vistra is powering a better way forward at vistracorp.com. Come join us and be part of something special! Click here to learn more about Vistra.