Principal AI Platform Engineer

ServiceNow

Santa Clara (CA)

On-site

USD 221,000 - 387,000

Full time

8 days ago

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Job summary

ServiceNow in Santa Clara, CA, is seeking a lead architect to guide forward-deployed engineers building and operating agentic AI systems on-site. You will translate customer use cases into technical specifications, orchestrate AI coding agents, and own production quality, security, reliability, monitoring, and evaluation.

This full-time on-site role requires architectural leadership, strong system design, and collaboration with customers and engineering teams.

Job description

$221K–$387K/yr Above Market Full-time On-site 1d ago

Lead architecture and best practices for forward-deployed engineers building and operating agentic AI systems. Translate customer use cases into specifications, orchestrate AI coding agents, engineer model context and guardrails, review generated software, make architectural decisions, and own production quality, security, reliability, monitoring, and evaluation.

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Confirmed H-1B sponsor. The Department of Labor record shows filings under SERVICENOW, INC. .

Filings 1,174

Approved 96.8%

Avg wage $142K

From public Department of Labor LCA disclosures. Sponsorship history is a signal about the employer, not a commitment on this role.

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