Principal, AI-Enabled Customer Success Operations

Intuit; San Diego (CA); On-site; USD 196,000 - 265,000; Full time

Benefits offered by this job

Cash bonus

Equity rewards

Competitive salary

Job summary

Intuit is seeking a Principal, Business Operations Manager in San Diego. This strategic role will help shape and scale the AI + Human Intelligence Customer Success Platform.

The ideal candidate will partner with senior executives to drive business performance, design operating models, and lead transformational initiatives. A focus on measurable business impact and effective execution is essential.

Competitive pay range is $196,000 - $265,000 based on skills and location, with performance rewards and benefits.

Qualifications

• 10+ years of experience in business operations, strategy, consulting, or related field.
• Strong analytical problem-solving skills using data to influence decisions.
• Proven ability to drive measurable outcomes and improve organizational performance.

Responsibilities

• Own the performance management framework for Customer Success Platform.
• Design and evolve the operating model for scalable delivery.
• Drive annual and quarterly planning processes and define priorities.

Skills

Business operations leadership

Analytical & Financial Acumen

Collaboration & Influence

Technology & Data Acumen

Job description

Intuit is seeking a Principal, Business Operations Manager in San Diego. This strategic role will help shape and scale the AI + Human Intelligence Customer Success Platform.

The ideal candidate will partner with senior executives to drive business performance, design operating models, and lead transformational initiatives. A focus on measurable business impact and effective execution is essential.

Competitive pay range is $196,000 - $265,000 based on skills and location, with performance rewards and benefits.