Principal Agent Strategy Manager, Health Systems

Assort Health; New York (NY); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Competitive Compensation

Lifelong Learning

Office Setup Stipend

Top‑Tier Health Coverage

Flexible PTO

Meals & Snacks

Fitness Stipend

Commuter Benefits

401(k)

Job summary

Assort Health is seeking a Principal Agent Strategy Manager, Health Systems to lead our largest and most strategic healthcare partnerships. You’ll work with executive, operational, clinical, and technology leaders to improve patient access and organizational performance across launch and expansion.

This senior individual contributor role influences product strategy, customer outcomes, and cross-functional collaboration while enabling you to mentor others and travel up to 25% for key engagements.

Qualifications

• 8+ years of relevant experience, including healthcare or health tech.
• Experience owning large, high-value accounts across adoption, retention, renewal, and expansion.
• Deep knowledge of healthcare operations and patient access.
• Strong executive communication and ability to navigate complex stakeholder environments.
• Experience leading enterprise programs across multiple departments and leaders.
• Strong product aptitude and analytical thinking.
• Ability to influence without authority and mentor others.
• Sound judgment and prioritization; ability to decide with limited information.

Responsibilities

• Own Assort’s largest healthcare accounts across the full customer journey.
• Define outcomes, success measures, risks, growth opportunities, and ROI plans.
• Guide leaders through decisions about AI, patient access, and operations.
• Build alignment across executive, operational, clinical, and technology stakeholders.
• Coordinate governance, timelines, and workstreams across Assort and customers.
• Protect retention, lead renewals, and identify expansion opportunities.
• Bring health system insights into product, implementation, and business decisions.
• Mentor other Agent Strategists and improve how the function supports customers.
• Travel up to 25% for executive meetings and customer work.

Skills

8+ years experience

Healthcare/health tech

Executive communication

Enterprise programs

Product aptitude

Influence without authority

Judgment & prioritization

Stakeholder navigation

Job description

Building Healthcare That Remembers

Every time you call a doctor's office, the system forgets you the moment you hang up. You wait on hold, explain everything from scratch, get bounced between lines, and hope someone follows up. Everyone has felt this. No one should have to.

At Assort Health, we're building one continuous conversation for every patient. An AI agent that knows who you are, remembers how you like to be reached, and carries that context from your first symptom to your full recovery. What began as the first voice AI agent to schedule a specialty appointment has become the largest proprietary specialty dataset in healthcare: 270 million patient interactions, 62,000 care protocols, 1.6 million decision pathways.

We went from 15 people in 2025 and will cross 250 by the end of 2026. Revenue is up 20x in 15 months and we've raised $222 million, including a recent $120 million Series C at a $1.2 billion valuation. We've also been named to the Forbes Cloud 100 and the 2026 Enterprise Tech 30 as the only healthcare AI company on the list!

Healthcare spends $1.1 trillion a year on administration instead of care. If you want to help change that,

The Role

Assort Health is changing how health systems connect patients with care through AI. We’re hiring a Principal Agent Strategy Manager, Health Systems to lead our largest and most important healthcare partnerships.

You’ll work directly with executive, operational, clinical, and technology leaders to improve patient access and organizational performance. You’ll own complex relationships from launch through expansion while coordinating the teams responsible for delivering results.

This is a senior individual contributor role with meaningful influence across our customers, product, and Agent Strategy team.

What You’ll Do

• Own Assort’s largest healthcare accounts across the full customer journey.
• Define outcomes, success measures, risks, growth opportunities, and plans for delivering ROI.
• Guide leaders through complex decisions about AI, patient access, and operations.
• Build alignment across executive, operational, clinical, and technology stakeholders.
• Coordinate governance, decisions, timelines, and workstreams across Assort and the customer.
• Protect retention, lead renewals, and identify meaningful expansion opportunities.
• Bring health system insights into product, implementation, and business decisions.
• Mentor other Agent Strategists and improve how the function supports healthcare customers.
• Travel up to 25% for executive meetings, presentations, and customer work.

What You Bring

• 8+ years of relevant experience, including at least 5 years working in healthcare or health tech.
• Experience owning large, high-value accounts across adoption, retention, renewal, and expansion.
• Deep knowledge of healthcare operations, patient access, and how provider organizations make decisions.
• Strong executive communication and the ability to navigate complex stakeholder environments.
• Experience leading enterprise programs across multiple departments, workstreams, and senior leaders.
• Strong product aptitude, analytical thinking, and the ability to learn technical healthcare products quickly.
• The ability to influence without authority, mentor others, and improve how a team operates.
• Sound judgment, clear prioritization, and comfort making decisions with limited information.

Nice to Haves

• Experience helping customers adopt AI, automation, or other emerging technology.
• Experience building customer programs or operating processes from the ground up.
• Experience at an early-stage startup or rapidly growing company.

Benefits & Perks for Assorties

• Competitive Compensation – Including salary and employee stock options so you share in our success.
• Lifelong Learning – Annual budget for professional development, plus training opportunities to help you grow.
• Office Setup Stipend – We’ll outfit your in-office workspace so comfy as it's productive.
• Top‑Tier Health Coverage – Medical, dental, and vision insurance, because your health comes first.
• Flexible PTO – We trust you to take the time you need to recharge and come back ready to crush it.
• Meals & Snacks – Lunch, dinner, and snack breaks that fuel great ideas.
• Fitness Stipend – Your wellness matters. We reimburse monthly membership costs to support your health.
• Commuter Benefits – We cover eligible transportation costs to make your trip to work easier.
• 401(k) – Build your retirement savings.

How We Work & What We Value

Our team at Assort Health moves fast, stays focused, and is fueled by a desire to serve our customers and patients. Our company values guide how we work—they are present in how we show up, make decisions and work together to move our mission forward. We bring a Day One Drive, relentlessly striving to improve, keep a 5-Star Focus, as our customers are our lifeblood, always Answer the Call, remembering that ownership and accountability are paramount, and show up with One Pulse, because we are one team, with one rhythm and one result. Our team is growing and we are looking for motivated, hardworking, and passionate talent. If you want to make healthcare accessible for everyone, we’d love to hear from you!

Please note: the Assort Health Talent Team will only email you from an assorthealth.com email address.