Principal Advisory Director - Compliance, Risk & Governance, Service Management

Info-Tech Research; Massachusetts; On-site; USD 150,000 - 200,000; Full time

Job summary

An established industry player is seeking a Principal Advisory Director to enhance IT services through insightful research and advisory. This role focuses on Compliance, Risk & Governance, and Service Management, requiring a passion for helping organizations improve their operations. You will engage with clients through advisory calls and workshops, delivering high-quality insights and facilitating meaningful discussions. The position demands a proactive approach to research and collaboration with various teams to drive impactful results. If you thrive in a dynamic environment and are eager to support organizations in their journey toward excellence, this opportunity is for you.

Qualifications

• 10+ years of experience in Service Management, Risk, and Governance.
• Strong relationship building and management skills with executives.

Responsibilities

• Lead advisory calls and workshops with clients to deliver research insights.
• Conduct research and interviews to generate insights and methodologies.

Skills

Client Interaction and Facilitation

Event Speaking

Problem Solving

Project Management

Dynamic Learning Mindset

Business Development

Research

Writing Ability

Managing Through Change

Education

Undergraduate degree (business or technology preferred)

MA, MBA, or MSc

Job description

Principal Advisory Director - Compliance, Risk & Governance, Service Management

Are you passionate about helping organizations find better ways of working? Are you compelled to help others stop fighting the same fires day after day? Do you get a rush when you create new insights into how to deliver better IT services? If so, you could be Info-Tech’s next Principal Advisory Director.

The Principal Advisory Director for CIO Advisory creates and delivers client-driven, project-based, practical research and advisory that helps IT leaders drive measurable results in their organizations. They are responsible for the CIO practice’s research projects and advisory operations primarily in the domains of Compliance, Risk & Governance, Service Management, Organizational Design, Operating Models, and Modernization.

The Principal Advisory Director will maintain an active pulse on the needs of members as well as industry development, deliver exceptional service via calls and workshops, collaborate with others across the Research department and organization, and ensure they deliver high-quality CIO research and solutions.

Our promise to you

You will work for a rapidly growing company that understands the importance of supporting employees through flexibility, inclusiveness, learning and development, internal career mobility, measurement of the Employee Experience and actioning on employee feedback, and building strong relationships.

What you will do, includes, but is not limited to:

Advisory Calls with Clients

• Leading calls with Members to provide an overview of Info-Tech’s published research.
• Listening to the information provided by Members and recommending ways they can use the research to work through a challenge or project, while ensuring their key initiative plans fulfill their strategic mandates.
• Assisting to scope member concerns and directing them to relevant research as well as identifying gaps in research products.

Facilitate Workshops

• Properly scope out the workshop effort with clients over the phone a few weeks ahead of online or on-site workshop delivery.
• Assist in the development of Workshop Engagement Document to formalize the objective, agenda, and deliverables of workshops.
• Using Info-Tech’s published research to facilitate a series of activities with Members and their teams.
• Throughout the workshop, collecting activity outputs from participants and compiling them into a polished final deliverable for the Member at the end of the engagement.
• Identifying further areas of advisory assistance required by clients after the workshop.

Research

• Interviewing Subject Matter Experts, finding and reading relevant literature in your assigned topic, and using the information gathered to generate insights.
• Cultivating insights into a framework or methodology and building supporting tools and resources for publishing on our website and use by Info-Tech Members.
• Keeping a pulse on what’s happening in the industry around your areas of expertise including upcoming trends and best practices, in part, to assist in your contribution of ideas to the research agenda.
• Contributing to research producing teams by identifying technology trends, proposing research topics, and providing input on research projects assigned to others.
• Providing subject matter expertise and feedback to other departments across the Research Division and to partnering Divisions outside of Research, like Sales, Public Relations & Marketing, etc., teams as needed.
• Designing and building high-quality keynote/other presentations, and successfully delivering presentations as needed.

To be successful, you will need:

Education and Experience

• Undergraduate degree required (business or technology preferred). An Engineering, MA, MBA, or MSc beneficial.
• Professional certifications in Service Management, organizational design, risk and governance frameworks, or other related disciplines considered valuable.
• Practical experience of 10+ years working in one or more of the following domains necessary:
• Service Management and Service Strategy
• Operating model and organizational design
• Risk, governance, and compliance
• Modernization
• Practical experience implementing major organizational change or transformation projects.
• Presentation and facilitation experience demonstrated through prior client-facing workshops, training sessions, and consulting engagements.
• History of strong relationship building and management skills. Experience gaining and maintaining trusted advisor status with senior management and C-level executives.

Skills & Attributes

• Inclusion
• Client Interaction and Facilitation
• Event Speaking
• Knowledge Application, Problem Solving & Decision Making
• Project Management
• Writing Ability
• Business Development
• Research
• Managing Through Change & Uncertainty
• Dynamic Learning Mindset

Info-Tech Research Group of companies is an equal opportunity employer committed to diversity and inclusion and does not discriminate on the basis of any legally protected status or characteristic including Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran and are pleased to consider all qualified applicants. To that end, upon request, ITRG will ensure, to the extent possible, that accommodation be made available to applicants throughout the recruitment and hiring process.