Principal Advisor, Patient Services and HUB Analytics

Navisync; Morristown (TN); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Flexible hybrid work model

Medical, Dental and Vision Benefits

401K Retirement Plan with 50% match

Generous Paid Time Off

Professional Tuition Reimbursement

Job summary

Navisync in Morristown, Tennessee is seeking a Principal Advisor in Patient Support Services Strategy & Analytics. This role is integral to enhancing patient programs while ensuring compliance and quality oversight.

Ideal candidates will have over 10 years of experience in patient support services, strong project management skills, and excellent communication abilities. A flexible hybrid work model and comprehensive benefits package are offered.

Qualifications

• Minimum of 10 years of experience in patient support services or healthcare program management.
• Strong background in audit readiness, governance, and compliance.
• Ability to manage multiple projects simultaneously.

Responsibilities

• Drive operational oversight and execution of patient support services vendor contract performance.
• Create new materials and program websites for field-based employees and HCP office staff.
• Monitor and measure customer feedback and internal performance data.

Skills

Patient Support Services Management

Project Management

Communication Skills

Data Analysis

Education

Bachelor's degree in healthcare administration or related field

Master's degree preferred

Tools

Digital Healthcare Tools

Job description

Set in the heart of Morristown, New Jersey—where historic charm and green spaces create an inspiring backdrop—Navisync and PRYME stand together as NPG Health, delivering innovative healthcare communications driven by purpose and possibility.

Here, ideas flourish and collaboration is rooted in a shared commitment to improving how healthcare is delivered. Our teams blend scientitific insight, market access expertise, medical communications, strategy, and creativity to craft meaningful connections between brands and the patients we serve, all within a collaborative, inclusive, and high-performance culture where talented individuals can grow, contribute, and make a difference every day.

Navisync Cornerstones: Our heritage, our compass…Mindful, Driven, Versatile, Trusted

Navisync is currently seeking a Principal Advisor, Patient Support Services Strategy & Analytics. Reporting to NPG Health’s Chief Strategy Officer, the Principal Advisor, Patient Support Services Strategy & Analytics is responsible for helping Navisync’s internal stakeholder and pharmaceutical clients with the strategic planning, marketing excellence and innovation, and operational execution needed for all patient support programs. This includes ensuring quality monitoring, compliance with pharmacovigilance requirements, and managing vendor relationships. This role involves creating educational materials, developing communication plans, and collaborating with cross-functional teams to identify and enhance service offerings for patients, providers, and caregivers. This director will also provide training oversight/execution for Patient Access Specialists and monitor customer feedback to implement service enhancements.

Specific Responsibilities

• Drive operational oversight and execution of patient support services vendor contract performance including quality monitoring and service levels.
• Create new materials and program websites for field-based employees and HCP office staff.
• Identify access challenges and develop programs to optimize service offerings and drive patient pull-through.
• Develop and execute communication plans ensuring clear communication between Navisync and Pharmaceutical Marketing Strategy partners, as well as Account, Sales, and Field Reimbursement teams.
• Collaborate with cross-functional colleagues to optimize education of service programs and resources for sales and field reimbursement teams.
• Provide training oversight/execution of Patient Access Specialists, Reimbursement Specialists, and Nurses, focusing on vendor partner staff development.
• Monitor and measure customer feedback, internal performance data, and market needs to identify and implement service enhancements.
• Collaborate with Legal, Regulatory, and Compliance partners to ensure compliant development and execution of Patient Support Services initiatives.
• Support scalable development of launch capabilities, technology, and business processes.
• Identify opportunities for business development and expanded services within the existing client base.
• Identify and attend industry meetings/conferences to evaluate industry landscape, trends, and offerings.
• Follow and assess brand competitor programs as applicable.

Minimum Qualifications

• Bachelor's degree in healthcare administration, Life Sciences, Business Administration, or a related field (master’s degree preferred).
• Minimum of 10 years of experience in patient support services, healthcare program management, or a related field.
• Strong background in audit readiness, governance, and compliance.
• Excellent project management and leadership skills, with the ability to manage multiple projects simultaneously.
• Exceptional communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
• Familiarity with regulatory requirements and industry standards related to REMS and patient support services.

Core Competencies

• Proven ability to lead, motivate, influence, and coach teams.
• Strong verbal and written communication skills with the ability to influence and collaborate in a complex environment.
• Strong communication skills with the ability to clearly convey information to clients, demonstrating strong listening and questioning skills.
• Experience with data management, reporting, and digital healthcare tools is an asset.
• Strong analytical skills with the ability to approach issues from multiple perspectives and summarize data to draw conclusions.
• Data and insights driven decision-maker; able to distill large amounts of data.
• Ability to multitask and prioritize to deliver results within timelines.
• Strong sense of urgency, personal commitment, and ownership over work.
• Experience with systems and process improvement and implementation.
• Curiosity and willingness to challenge the status quo.

FEATURED PERKS & BENEFITS

• Flexible hybrid work model combining in-office and remote work to facilitate collaboration, productivity, and work-life balance.
• Medical, Dental and Vision Benefits
• Company-paid Life Insurance for all employees
• 401K Retirement Plan with 50% match up to IRS limits
• $60 Non-Taxable Reimbursement per payroll for technology ($1,440/yr)
• Professional Tuition Reimbursement
• Generous and Flexible Paid Time Off (Vacation/Sick/Bereavement)
• Discretionary Annual Bonus
• Company Paid Holidays
• Friday Summer Hours (Memorial Day thru Labor Day)
• Employee Voluntary Benefits: Short- and Long-Term Disability, AFLAC, Pet Insurance, Legal Services, Auto Insurance, Home Insurance, EAP, etc.

NPG Health, Navisync, and PRYME are equal opportunity employers committed to fostering a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.