Principal Account Partner

Tennr; United States; On-site; USD 225,000 - 255,000; Full time

Benefits offered by this job

Beautiful office on Hudson Street

Unlimited PTO

Health benefit options for employees

401(k) match

Job summary

Tennr is seeking a Principal Account Partner to own the value delivered to our most strategic customers. You’ll act as the account product manager, shaping outcomes, and guiding cross-functional teams to ensure healthcare clients realize measurable impact.

Ideal candidates bring healthcare consulting or operations experience, proven ability to drive executive-level decisions, and a passion for improving complex provider ecosystems. This role is on-site with travel as needed.

Qualifications

• 3–6+ years in healthcare consulting, healthcare operations, or related enterprise role.
• Experience with complex provider organizations and driving outcomes.

Responsibilities

• Understand client goals and measure success to define value.
• Revisit value thesis as goals or scope change.
• Monitor ROI and usage against contracted volume.
• Diagnose issues, coordinate internal teams, and maintain accountability for outcomes.
• Own QBRs, executive syncs, and renewal conversations with ROI framing.
• Collaborate with Sales, Solutions, Product, and Engineering to shape the product for key accounts.
• Develop expansion thesis and pursue account growth with leadership.

Skills

Healthcare experience

Enterprise account management

Executive storytelling

Data-driven decisions

Cross-functional collaboration

Travel readiness

Job description

Role Description

As a Principal Account Partner at Tennr, you own whether Tennr’s most strategic customers get the value they signed up for - not just the relationship but the outcome itself.
The best way to think about the role is you’re the product manager for the account. The “product” is the customer’s outcome, and you own it start to finish - deciding what value actually means for this customer, pushing our teams to deliver on it, and demonstrating that we did. It’s a role built at the intersection of strategy, operations, and healthcare, for someone who’s worked inside healthcare, understands how complex provider organizations really operate, and knows how to drive change through people who don’t report to them.
You won’t do this alone. A dedicated project manager owns deployment execution, and a solutions engineering team owns the build - which means your time stays focused on the value thesis, the executive relationship, and growing the account.
This role is ideal for high-performing professionals from healthcare consulting or healthcare operations backgrounds who have seen how broken healthcare administrative is today — and want to be on the side that’s fixing it.

Key Responsibilities

• Spend time with customer leadership to deeply understand their goals, incentives, and how they measure success, and take a hard stake on what real value looks like for the stakeholders who matter.

• Revisit the value thesis when customer goals shift, leadership changes, or scope changes.

• Monitor outcomes against what was sold and usage against contracted volume, run the ROI analysis.

• When an account isn’t on track, diagnose the cause, drive the right internal team to act, and hold the bar on priority and on what “done” means.

• Own QBRs, executive syncs, and customer leadership presentations, and renewal conversations - all carried by rigorous ROI framing and executive-grade storytelling.

• Be the voice of the customer internally, partnering with Sales, Solutions, Product, and Engineering so our most strategic customers’ needs shape what we build.

• Develop the expansion thesis across the customer’s journey, build the case, and bring it to customer leadership and owning whether the account grows.

• Serve as the permanent relationship holder for the account’s full lifecycle, from deployment through renewal and expansion.

• Travel on-site as needed to deepen relationships, accelerate adoption, and drive strategic partnership goals.

Qualifications

• 3-6 years+ of experience in healthcare consulting, healthcare operations, or a directly related enterprise customer-facing role in SaaS, AI-native software, or HealthTech.

• Experience working inside or alongside complex provider organizations - you understand how health systems, clinical practices, and provider groups make decisions and measure success.

• Experience owning enterprise-level relationships - you’ve navigated multi-stakeholder environments, presented to executive leadership, and driven outcomes that required organizational change.

• Exceptional written and verbal communication, with strong executive-level storytelling skills.

• Highly analytical and detail-oriented, with experience translating data into clear recommendations.

• Experience building polished, metrics-driven presentations and client-facing materials.

• Systems thinker - you don’t just solve the problem in front of you, you build the process so it doesn’t happen again.

• High ownership mindset and excitement to drive real customer outcomes in a fast-paced, cross-functional environment.

• Willing to travel as needed.

Benefits

• Beautiful new office at 345 Hudson Street.

• Unlimited PTO.

• 100% paid employee health benefit options.

• Employer-funded 401(k) match.

• Competitive parental leave.

Compensation

$225K – $255K Offers Equity Offers Bonus