Platform Strategist

Tennr; New York (NY); On-site; USD 170,000 - 210,000; Full time

Benefits offered by this job

Beautiful new office

Unlimited PTO

Health benefit options

401(k) match

Parental leave

Job summary

Tennr is seeking a Platform Strategist to own the value delivered to our most strategic customers, from initial alignment through renewal and expansion. You act as the product manager for the account, shaping outcomes that matter while coordinating with deployment and solutions teams.

Ideal candidates have healthcare consulting or operations backgrounds and can drive change across multi-stakeholder organizations, translating data into across-the-board impact and executive-level storytelling.

Qualifications

• 5+ years in healthcare consulting, operations, or enterprise SaaS/HealthTech with customer-facing scope.
• Experience with complex provider organizations and health systems decisions.
• Proven enterprise relationship ownership and executive-level presentations.
• Strong written and verbal communication with data-driven recommendations.
• Ability to craft polished, metrics-driven client materials.

Responsibilities

• Understand customer goals and define what real value looks like for stakeholders.
• Revisit value thesis as goals or scope shift; monitor ROI and adoption.
• Lead executive-facing updates, renewal talks, and ROI storytelling.
• Partner with Sales, Solutions, Product and Engineering to shape builds.
• Own long-term relationship across deployment, renewal and expansion.
• Travel on-site as needed to deepen partnerships and drive outcomes.

Skills

Healthcare consulting

Healthcare operations

Enterprise client management

Executive storytelling

Data-to-insight translation

Cross-functional collaboration

Strategic account growth

Stakeholder management

Travel readiness

Job description

Company Description

Today, when you go to your doctor and get referred to a specialist, your doctor sends out a referral and tells you, “They’ll be in touch soon.” So you wait. And wait. Sometimes days, weeks, or even months. Why? Because too often providers are overwhelmed with the painstakingly tedious work required to get paid by insurance companies. Powered by proprietary models, Tennr handles the complex paperwork that gets patients through the door and providers paid, helping operators get patients the right care, at the right time, in the right setting.

Role Description

As a Platform Strategist at Tennr, you own whether Tennr’s most strategic customers get the value they signed up for - not just the relationship but the outcome itself.

The best way to think about the role is you're the product manager for the account. The \"product\" is the customer's outcome, and you own it start to finish - deciding what value actually means for this customer, pushing our teams to deliver on it, and demonstrating that we did. It's a role built at the intersection of strategy, operations, and healthcare, for someone who's worked inside healthcare, understands how complex provider organizations really operate, and knows how to drive change through people who don't report to them.

You won't do this alone. A dedicated project manager owns deployment execution, and a solutions engineering team owns the build - which means your time stays focused on the value thesis, the executive relationship, and growing the account.

This role is ideal for high-performing professionals from healthcare consulting or healthcare operations backgrounds who have seen how broken healthcare administrative is today — and want to be on the side that's fixing it.

Key Responsibilities

• Spend time with customer leadership to deeply understand their goals, incentives, and how they measure success, and take a hard stake on what real value looks like for the stakeholders who matter.

• Revisit the value thesis when customer goals shift, leadership changes, or scope changes.

• Monitor outcomes against what was sold and usage against contracted volume, run the ROI analysis.

• When an account isn't on track, diagnose the cause, drive the right internal team to act, and hold the bar on priority and on what \"done\" means.

• Own QBRs, executive syncs, and customer leadership presentations, and renewal conversations - all carried by rigorous ROI framing and executive-grade storytelling.

• Be the voice of the customer internally, partnering with Sales, Solutions, Product, and Engineering so our most strategic customers' needs shape what we build.

• Develop the expansion thesis across the customer's journey, build the case, and bring it to customer leadership and owning whether the account grows.

• Serve as the permanent relationship holder for the account's full lifecycle, from deployment through renewal and expansion.

• Travel on-site as needed to deepen relationships, accelerate adoption, and drive strategic partnership goals.

Qualifications

• 5+ years of experience in healthcare consulting, healthcare operations, or a directly related enterprise customer-facing role in SaaS, AI-native software, or HealthTech

• Experience working inside or alongside complex provider organizations - you understand how health systems, clinical practices, and provider groups make decisions and measure success

• Experience owning enterprise-level relationships - you've navigated multi-stakeholder environments, presented to executive leadership, and driven outcomes that required organizational change

• Exceptional written and verbal communication, with strong executive-level storytelling skills

• Highly analytical and detail-oriented, with experience translating data into clear recommendations

• Experience building polished, metrics-driven presentations and client-facing materials

• Systems thinker - you don't just solve the problem in front of you, you build the process so it doesn't happen again

• High ownership mindset and excitement to drive real customer outcomes in a fast-paced, cross-functional environment

• Willing to travel as needed

Why Tennr?

• Drive Impact: Help build the foundation of how our team operates every day

• Develop Operational Expertise: Learn the inner workings of scaling systems, tools, and infrastructure

• Innovate with Purpose: Join a high-caliber team leveraging AI to solve real-world problems in healthcare

• Be Rewarded: Receive a competitive compensation package, including equity, top-tier benefits, and 401(k) match

• Collaborate & Connect: Thrive in our vibrant Hudson Square office (4 days/week onsite)

Benefits

• Beautiful new office at 345 Hudson Street

• Unlimited PTO

• 100% paid employee health benefit options

• Employer-funded 401(k) match

• Competitive parental leave