Principal Account Manager

MadKudu; San Francisco (CA); Remote; USD 150,000 - 230,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) with company matching

Stock options

Learning reimbursement

Job summary

HG Insights is seeking Senior Enterprise Account Managers to nurture and grow relationships with enterprise customers. You’ll own the post-sale lifecycle, including onboarding, adoption, retention, renewal, and expansion, while drive value through AI-enabled insights.

You will partner with customer stakeholders, identify new use cases, and lead strategic account plans across Product, Marketing, and Sales—advancing renewals and upsell opportunities within a rapidly evolving tech environment.

Qualifications

• Proven experience managing enterprise customer relationships ($1B+).
• Ability to deliver against renewal and expansion quotas.
• Strong consultative and communication skills to become a trusted advisor.
• Adaptable to change and quick to adopt new tools and processes.
• Self-directed with a bias for action and minimal playbooks.
• Experience evaluating new AI features and integrating them into customer strategy.

Responsibilities

• Manage a portfolio of enterprise accounts with onboarding, adoption, retention, renewal, and expansion.
• Partner with stakeholders to understand goals, uncover new use cases, and drive value realization.
• Identify in-year expansion and upsell opportunities through proactive account planning.
• Use AI and sales/customer success tools to monitor health, risks, and opportunities.
• Develop strategic account plans with internal teams (Product, Marketing, Sales).
• Advocate for customers and relay feedback to leadership to refine offerings.

Skills

Enterprise accounts

Renewals

Upsell opportunities

AI tools adoption

Cross-functional collaboration

Customer advocacy

Tools

AI tools

Job description

About HG

HG Insights is the pioneer of Revenue Growth Intelligence. For more than a decade, we have delivered comprehensive, AI- driven datasets on B2B buyers, technology adoption, IT spend, and buyer intent, sourced from billions of data points.

Today, we are a trusted partner to Fortune 500 technology companies, hyperscalers, and innovative B2B vendors seeking precise go-to-market analytics and decision-making. Through an evolving suite of AI agents that incorporate first-party data and buyer signals, HG Insights enables AI-powered GTM automation across sales, marketing, RevOps, and data analytics teams, modernizing GTM execution from strategy through activation.

We’re hiring Senior Enterprise, Account Managers to nurture and grow relationships with enterprise customers. You’ll serve as the primary point of contact post-sale, responsible for renewal, satisfaction, and in-year expansion. With recent acquisitions enabling us to deliver a comprehensive, end-to-end solution, you’ll need a strong grasp of our customers’ evolving business needs and the ability to drive adoption across their organizations.

Location: San Francisco Bay Area (Remote)

What You’ll Do

• Manage a portfolio of enterprise accounts, ensuring a seamless onboarding and consistently high customer satisfaction.
• Own the post-sale customer lifecycle: onboarding, adoption, retention, renewal, and expansion.
• Partner with customer stakeholders to understand their goals, uncover new use cases, and drive value realization.
• Identify and pursue in-year expansion and upsell opportunities through proactive engagement and account planning.
• Use AI and modern sales/customer success tools to analyze account health, identify signals of risk or opportunity, and prioritize outreach.
• Develop and execute strategic account plans in collaboration with internal teams (Product, Marketing, Sales).
• Act as a customer advocate, bringing feedback to leadership and helping refine our offerings and processes.

What We’re Looking For

• Proven experience managing and growing enterprise customer relationships ($1B +), ideally with renewals and upsell track record.
• Ability to deliver against renewal and expansion quotas, with examples of successful account growth.
• Strong critical thinking, consultative, and communication skills to become a trusted advisor to customers.
• Comfort with change—able to adapt to new tools, customer needs, and processes quickly.
• Resourceful, organized, and self-directed, thriving without a rigid playbook.
• Required: Demonstrated ability to quickly adopt and use AI tools to enhance client engagement, analyze account trends, and drive expansion and retention strategy. You should be able to evaluate new AI features, integrate them naturally, and continuously improve your approach.
• Industry experience in data, SaaS, or B2B tech is helpful but not required.

Why This Role Might Be Right for You

• You’re energized by building lasting customer relationships and driving mutual success.
• You excel at balancing a portfolio, prioritizing effectively, and delivering results.
• You value collaboration and continuous learning, seeking to improve through feedback.
• You’re driven by the challenge of improving retention and growth, not just maintaining the status quo.

What we offer/Benefits

We take care of our people fully and genuinely. Every HG Insights employee receives comprehensive healthcare coverage for themselves and their families, a monthly wellness reimbursement and access to Able To professional mental health coaching for stress, anxiety and depression support as per the regions. For your financial future, US employees benefit from a 401(k) with up to 5% company matching and all UK employees are enrolled in a pension scheme. Every employee also receives stock options because the people who build this company should share in its success.

We invest in your growth through an annual learning reimbursement and a genuine commitment to developing your career at every stage. And through our Culture Club, you will always have a real voice in shaping the kind of workplace we build together.

Equal Opportunity Employer

HG Insights is proud to be an Equal Employment Opportunity employer. We do not accept unsolicited resumes from recruiters or employment agencies. In the event of a recruiter or agency submitting a resume or candidate without a signed agreement being in place, we explicitly reserve the right to pursue and hire such candidates without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted directly to hiring managers, are deemed to be the property of HG Insights