Prime Client Services Specialist - Digital Asset Trading

TempoAtlas; New York, Northern (NY, KY); Hybrid; USD 85,000 - 110,000; Full time

Job summary

BitGo Prime is looking for a Client Services Specialist to support trading and financing operations, ensuring smooth trade entry, asset transfers, and reporting. You will work with the Prime team to fund activities across venues and handle customer inquiries with a focus on accuracy and efficiency.

The role emphasizes process improvements, automation, and close collaboration with product/engineering to enhance services for institutional clients.

Qualifications

• Must have middle or back-office experience in financial services.
• Trading, stock loan or FX experience is a plus.
• Experience interacting with clients is a plus.
• Strong attention to detail and organizational skills.
• Ability to prioritize in a fast-moving environment.
• Hands-on Excel/Google Sheets experience; macro exposure is a plus.

Responsibilities

• Manage BitGo Prime's trade and settlement workflows including trade entry, asset transfers, reporting and reconciliation.
• Collaborate with Prime's business team to maintain optimal funding across various trading venues
• First line of support for trading or financing operations related enquiries
• Lead process improvements, identify gaps, recommend improvements and automation
• Support testing efforts for all enhancements of proprietary systems
• Produce daily, weekly and monthly reporting for internal and external stakeholders
• Assist the Sales and Client Services team with on-boarding new counterparties
• Identifying operational risks, introduce operational controls and document policies & procedures
• Collaborate closely with the product/engineering team to improve our products and services
• Develop and maintain relationships with clients, exchanges, liquidity providers and third party providers
• Stay up to date about market trends, opportunities, risks and new projects, with a passion for the digital asset industry

Skills

Attention to detail

Organizational skills

Communication

Analytical skills

Client interaction

Prioritization

Excel/Google Sheets

Crypto industry interest

Education

Bachelor's degree

Tools

Excel macros

Job description

BitGo Prime is looking for a Client Services Specialist to support trading and financing operations, ensuring smooth trade entry, asset transfers, and reporting. You will work with the Prime team to fund activities across venues and handle customer inquiries with a focus on accuracy and efficiency.

The role emphasizes process improvements, automation, and close collaboration with product/engineering to enhance services for institutional clients.