Primary Support Engineer, PeopleSoft HCM

Support Revolution; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

Join a dynamic team as a Primary Support Engineer specializing in PeopleSoft HCM. In this fully remote role, you will leverage over 10 years of experience to ensure the reliability and performance of PeopleSoft applications. Your expertise will be crucial in troubleshooting and delivering high-quality support to clients, while collaborating across teams to solve complex issues. This innovative firm values expertise and offers a comprehensive benefits package, including medical coverage and a flexible remote working model. If you're a proactive problem solver ready to make an impact, this is the perfect opportunity for you.

Benefits

Medical, Dental, and Vision coverage

401K retirement savings plan

Length of Service Awards

Remote Working Model

Employee Assistance Program (EAP)

Employee Development opportunities

Perkbox Perks

Qualifications

• 10+ years of PeopleSoft HCM experience required.
• Strong analytical and critical thinking skills are essential.

Responsibilities

• Maintain integrity, performance, and reliability of PeopleSoft applications.
• Provide quality support to clients, resolving issues per SLAs.

Skills

PeopleSoft HCM

Problem-solving

Analytical skills

Critical thinking

Collaboration

Job description

Primary Support Engineer, PeopleSoft HCM

We have an excellent opportunity for a Primary Support Engineer, PeopleSoft HCM to join our growing international Delivery Team.

About the role:
We are seeking an experienced Primary Support Engineer, PeopleSoft HCM to join our dynamic team. Reporting to the Director of PeopleSoft, you will play a crucial role in maintaining the integrity, performance, and reliability of PeopleSoft applications for our clients. This role involves troubleshooting, problem-solving, and collaborating across teams to deliver high-quality support and solutions.

This is a fully remote position, offering flexibility in location anywhere within the United States.

What you’ll be doing:

As a Primary Support Engineer, PeopleSoft HCM, you will:

1. Provide in-depth knowledge of PeopleSoft HCM across multiple releases and industries.
2. Utilize PeopleSoft-specific configuration knowledge across releases and modules.
3. Collaborate effectively across teams with varying degrees of experience.
4. Analyze problems of diverse scopes where analysis of data requires evaluation of identifiable factors.
5. Exercise good judgment in selecting methods and techniques for providing quality support to our clients.
6. Take ownership of resolving customer issues in accordance with service level agreements (SLAs) balancing speed and quality.
7. Act as a key member in cross-functional case resolution.

What we’re looking for:

To be successful in this role, you should have:

1. 10+ years of PeopleSoft HCM experience.
2. Extensive technical and/or functional expertise in PeopleSoft.
3. Strong knowledge of localizations, architecture, implementation, and key functionality within the PeopleSoft application.
4. Ability to work on complex issues, exercising independent judgment in problem-solving approaches.
5. Strong analytical and critical thinking skills.
6. A team player mindset with a proactive, hands-on approach to problem resolution.
7. Self-starter mentality with a detail-oriented and results-driven work ethic.

Interview process:

Our hiring process is designed to be efficient and transparent. Here’s what to expect:

1. Screening Call – Initial conversation with our Talent Acquisition team.
2. 1st Interview – A technical interview with the hiring manager, an opportunity to showcase your expertise.
3. 2nd Interview – A chance to meet the broader team and finalize any outstanding discussions.

Salary and Benefits:

We offer a competitive salary and a comprehensive benefits package, including:

1. Competitive Salary.
2. Medical, Dental, and Vision coverage.
3. 401K retirement savings plan.
4. Length of Service Awards, including additional annual leave, bonuses, and paid sabbaticals.
5. Remote Working Model – Work in a way that suits your lifestyle and enhances your productivity.
6. Employee Assistance Program (EAP) – 24/7 confidential support and counselling services.
7. Employee Development – A personalized competency framework with training opportunities to advance your career.
8. Perkbox Perks – Exclusive discounts, cashback, and rewards, plus monthly Flexi Points to spend as you choose.

Join us and be part of a team that values expertise, collaboration, and innovation!

About Support Revolution:

Support Revolution believes that organisations are being held hostage by Oracle and SAP; paying too much for software support and maintenance and being forced into unwanted upgrades. Our mission is to cut our customers’ Oracle and SAP maintenance costs in half, while providing a better quality of service and freeing them from the mandatory upgrade cycle. Our customers are then able to redeploy funds from maintenance to innovation - investing in their own future.

If you are ready to work with a high-growth organisation with a unique twist, come and join the revolution!

You can learn more about the company here.

Support Revolution does not receive or accept CVs sent by employment agencies, unless they are invited to do so by the Recruitment team. Any unsolicited CVs received will not be eligible for recruitment fees.