Primary Support Engineer, PeopleSoft HCM

Support Revolution; Austin (TX); Remote; USD 80,000 - 110,000; Full time

Job summary

An established industry player is seeking a Primary Support Engineer with extensive PeopleSoft HCM experience. This fully remote role offers the opportunity to utilize your technical expertise while collaborating with a dynamic team. You will be responsible for maintaining the integrity and reliability of PeopleSoft applications, troubleshooting complex issues, and providing high-quality support to clients. Join a forward-thinking company that values innovation and collaboration, and take your career to the next level with a competitive salary and comprehensive benefits.

Benefits

Medical, Dental, and Vision coverage

401K retirement plan

Length of Service Awards

Bonuses

Paid Sabbaticals

Employee Assistance Program (EAP)

Training opportunities

Career development

Perkbox discounts and rewards

Qualifications

• 10+ years of experience in PeopleSoft HCM with extensive technical expertise.
• Strong analytical skills and ability to resolve complex issues independently.

Responsibilities

• Maintain integrity and performance of PeopleSoft applications for clients.
• Troubleshoot and resolve customer issues in accordance with SLAs.

Skills

PeopleSoft HCM

Data Analysis

Problem-Solving

Analytical Skills

Team Collaboration

Job description

Primary Support Engineer, PeopleSoft HCM

Join to apply for the Primary Support Engineer, PeopleSoft HCM role at Support Revolution.

About the role: We are seeking an experienced Primary Support Engineer, PeopleSoft HCM to join our dynamic team. Reporting to the Director of PeopleSoft, you will play a crucial role in maintaining the integrity, performance, and reliability of PeopleSoft applications for our clients. This role involves troubleshooting, problem-solving, and collaborating across teams to deliver high-quality support and solutions.

This is a fully remote position, offering flexibility in location anywhere within the United States.

What you’ll be doing:

• Provide in-depth knowledge of PeopleSoft HCM across multiple releases and industries
• Utilize PeopleSoft-specific configuration knowledge across releases and modules
• Collaborate effectively across teams with varying levels of experience
• Analyze problems of diverse scopes where data analysis requires evaluation of identifiable factors
• Exercise good judgment in selecting methods and techniques for providing quality support to clients
• Take ownership of resolving customer issues in accordance with SLAs, balancing speed and quality
• Act as a key member in cross-functional case resolution

What we’re looking for:

• 10+ years of PeopleSoft HCM experience
• Extensive technical and/or functional expertise in PeopleSoft
• Strong knowledge of localizations, architecture, implementation, and key functionality within PeopleSoft
• Ability to work on complex issues, exercising independent judgment in problem-solving approaches
• Strong analytical and critical thinking skills
• A team player mindset with a proactive, hands-on approach to problem resolution
• Self-starter mentality with a detail-oriented and results-driven work ethic

Interview process:

Our hiring process is designed to be efficient and transparent. Here’s what to expect:

• Screening Call – A friendly chat with our Talent Acquisition team
• Hiring Manager Interview – Showcase your skills and experience
• Team Interview – Meet with team members and discuss projects
• Final HR Interview – Understand your values and cultural fit

Salary and Benefits:

We offer a competitive salary and comprehensive benefits, including:

• Medical, Dental, and Vision coverage
• 401K retirement plan
• Length of Service Awards, bonuses, paid sabbaticals
• Remote working model
• Employee Assistance Program (EAP)
• Training opportunities and career development
• Perkbox discounts and rewards

Join us and be part of a team that values expertise, collaboration, and innovation!

About Support Revolution:

At Support Revolution, we help organizations reduce support costs and deliver superior service. Our mission is to empower businesses to reallocate savings into innovation and growth.

If you’re ready to be part of a forward-thinking company, join us and be part of the revolution!

For more details, click here. (Note: We do not accept unsolicited CVs from agencies.)

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