Primary Support Engineer, PeopleSoft FSCM

Support Revolution; Austin (TX); Remote; USD 100,000 - 130,000; Full time

Job summary

Join a leading company as a Primary Support Engineer for PeopleSoft FSCM, where you will provide expert support and solutions to clients. This fully remote role requires extensive experience and offers a competitive salary along with various benefits.

Benefits

Medical, Dental, Vision insurance

401K plan

Length of Service Awards

Bonuses

Paid sabbaticals

Remote work flexibility

Employee Assistance Program

Training and career development opportunities

Perkbox discounts and rewards

Qualifications

• 10+ years of experience with PeopleSoft FSCM.
• Extensive technical and/or functional knowledge of PeopleSoft.

Responsibilities

• Provide expertise in PeopleSoft FSCM across multiple releases.
• Collaborate with cross-functional teams to resolve issues.

Skills

Analytical Skills

Problem Solving

Communication

Job description

Primary Support Engineer, PeopleSoft FSCM

Join us at Support Revolution as a Primary Support Engineer, PeopleSoft FSCM. We are seeking an experienced professional to join our international Delivery Team and ensure the integrity, reliability, and performance of PeopleSoft applications for our clients.

Role Overview:

As a Primary Support Engineer, PeopleSoft FSCM, you will troubleshoot, solve problems, and provide expert support to deliver prompt and effective solutions. This is a fully remote position within the United States.

Responsibilities:

• Provide expertise in PeopleSoft FSCM across multiple releases and industries
• Configure PeopleSoft-specific modules and functionalities
• Collaborate with cross-functional teams of varying experience levels
• Analyze and resolve diverse issues based on data evaluation
• Apply good judgment to deliver quality client support
• Own customer issues, ensuring resolution within SLAs, balancing speed and quality
• Work as part of a team to resolve cases efficiently

Qualifications:

• 10+ years of experience with PeopleSoft FSCM
• Extensive technical and/or functional knowledge of PeopleSoft
• Understanding of localizations, architecture, implementation, and key functionalities
• Strong analytical and critical thinking skills
• Ability to manage multiple initiatives simultaneously
• Proactive, team-oriented, with excellent communication skills
• Detail-oriented with a results-driven approach

Interview Process:

Our transparent process includes:

• Screening call with Talent Acquisition
• Hiring Manager interview
• Team interview to discuss projects and team dynamics
• Final HR interview to assess cultural fit and discuss next steps

Benefits:

• Competitive salary
• Medical, Dental, Vision insurance
• 401K plan
• Length of Service Awards, bonuses, paid sabbaticals
• Remote work flexibility
• Employee Assistance Program
• Training and career development opportunities
• Perkbox discounts and rewards

About Support Revolution:

We help organizations reduce support costs and avoid forced upgrades, enabling innovation and growth. Join us to be part of a forward-thinking company revolutionizing software support.

Click here for more details. (Note: We do not accept unsolicited CVs from agencies.)

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