Primary Care Medical Assistant

Herself Health; Saint Paul (MN); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company dedicated to enhancing women's healthcare. As a Primary Care Medical Assistant, you'll play a crucial role in providing exceptional patient care and support to women aged 65 and older. This role emphasizes a customer-first approach, ensuring that patients feel valued and heard. You will work alongside a passionate team, assisting with clinical tasks, managing patient records, and fostering relationships that empower women in their health journeys. If you're organized, detail-oriented, and thrive in a collaborative environment, this opportunity is perfect for you.

Qualifications

• Completion of an accredited Medical Assistant Certification program is required.
• Training in phlebotomy is required.

Responsibilities

• Room patients efficiently and assist with scheduling appointments.
• Obtain blood samples and perform data entry in EMR.
• Ensure patient confidentiality and manage inventory of supplies.

Skills

Customer Service

Phlebotomy

Data Entry

HIPAA Compliance

Interpersonal Skills

Organizational Skills

Education

Medical Assistant Certification

Phlebotomy Training

Tools

Electronic Medical Records (EMR)

Job description

Primary Care Medical Assistant – Job Description

Employment Type: Full Time, Non-Exempt
Location: Highland Park Clinic | 2004 Ford Pkwy, Saint Paul, MN
Shift Information: 10 hour shifts, M - F
Compensation: $22.00 - $30.00/ hour, dependent on experience

Who we are:

At Herself Health, we’re on a mission to help women get more life out of life, together. We are building a new model of primary care for women 65+ to address long-standing challenges in healthcare: rushed appointments, long wait times, and care that’s not tailored to women’s needs later in life. We focus on post-menopausal care, bone density, weight management, and mental, social, and emotional well-being.

Our patient-centric Primary Care clinics are dispersed across the Twin Cities metro area in Highland Park (St. Paul), Crystal, and South Minneapolis. Our growing team is passionate about innovating the primary care landscape for women 65+.

About you:
As we grow our early team, we are seeking strategic thought leaders who have a passion for building and innovating. We foster a culture of collaboration, excellence and the willingness to roll up our sleeves and learn as we grow. We have a customer first mindset, and we are looking for team members who share that. Our ideal candidates have strategic prowess and the ability to use data to build best practices and implement great ideas in collaboration with our team and our community.

About the Primary Care Medical Assistant Role:
The Primary Care Medical Assistant will be responsible for providing clinical, clerical, and technical support to assist the physicians (MD/DO) and Advanced Practice Clinicians (NP/PA) in the primary care setting. This person will be responsible for working with the Herself Health clinical team to provide outstanding patient care, communication, and outcomes. The Medical Assistant will play a vital role in establishing relationships with patients and ensuring every patient feels supported, heard, and trusted.

Core Responsibilities:

• Rooming patients with efficiency, modeling our "customer service first" values.
• Schedule patient appointments immediately following clinic visits, or via phone or portal.
• Assist patients in setting up their patient portal at the end of their visit.
• Ensure all forms, consents, and billing requests are reviewed and completed by patients.
• Protect patients' rights by practicing HIPAA and maintaining patient confidentiality.
• Obtain blood samples via venipuncture - phlebotomy skills are required.
• Perform data entry in EMR, including prepping EMR for the visit with upcoming or overdue preventative maintenance flags including immunizations and screenings.
• Review current medications, update medication list and prepare medication orders for refills and signature by the provider.
• Measure and record patient vital signs in the EMR.
• Prepare equipment, instruments, and patients for examinations; assist providers with exams, procedures, and medical treatments as needed.
• Clean and disinfect examination rooms following patient visits.
• Receive and direct phone calls, check-in patients, obtain necessary information to file and update patient records.
• Assist with proactive chronic disease management and population health. This would include activities such as pulling reports for the patient populations that need improved control of their chronic conditions, medications adherence reviews, making phone calls encouraging these patients to come in for visits and sending them communication regarding follow up needs.
• Administer IM injectables and medications to patients as ordered.
• Superior and frequent communication with providers regarding patient care opportunities and needs.
• Manage inventory of supplied and medical equipment. Order supplies as needed.

Core Qualifications:

• Concierge-level customer service and work ethic
• A high level of professionalism and confidentiality
• Excellent interpersonal skills
• Ability to work effectively in an innovative, fast-paced environment
• Must be highly organized and detail oriented
• Ability to communicate clearly and effectively both verbally and writing with patients, clinical care team and external parties in a courteous and friendly manner
• Completion of an accredited Medical Assistant Certification program is required
• Training in phlebotomy is required

Additional Qualifications:

• Active Medical Assistant certification or diploma
• Passage of the pre-employment drug screen
• Passage of the pre-employment background check
• Eligibility and completion of employee references
• Proof of US Citizenship or Eligibility to Work in the US with a permanent resident card

We support Equal Employment Opportunities (EEO). We are committed to an inclusive workplace. We do not discriminate on the basis of race, religion, color, national origin, gender identity or expression, age, marital status, veteran status, disability status, parental status, political affiliation, or any other status protected by federal, state, or local laws.

All employees of Herself Health are expected to fully understand abide by the practice's compliance policies and procedures. Employees are provided training upon hire and annually and regularly notified of changes as needed. It is an expectation that all employees will report any suspected violations of any federal or state laws to their direct supervisor, Human Resources, or the Compliance Officer.

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