Primary and Urgent Care Operations Program Manager

Nemours in; Orlando (FL); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off, holidays, and volunteer

Six weeks of paid parental leave

Tuition reimbursement up to $5,250

403(b) retirement plan with matching

Life insurance

Short- and long-term disability

Job summary

Nemours Children's Health in Orlando is seeking a Primary/Urgent Care Operations Program Manager to help scale our pediatric care network. You will partner with senior leaders to drive growth, improve access, and enhance patient experience while strengthening financial stewardship across our clinics.

You will lead cross-functional initiatives, develop dashboards and updates for executives, and standardize processes as we expand Central Florida.

Qualifications

• Bachelor's degree in healthcare administration, business, public health, nursing, organizational leadership, or related field.
• At least 3 years of experience in ambulatory operations, healthcare administration, physician practice management, project management, strategy, or related leadership support.
• Preferred: Master's degree and experience with multi-site practice initiatives.

Responsibilities

• Support Primary Care growth and expansion initiatives across Central Florida.
• Lead and coordinate strategic and operational projects across Primary and Urgent Care.
• Track KPIs, goals, access, productivity, financial performance, and patient experience.
• Develop project plans, dashboards, executive updates, presentations, and action plans.
• Identify operational trends, performance gaps, and opportunities for practice improvement.
• Partner with clinical leaders, Finance, HR, Strategy, Marketing, IT, and other stakeholders.
• Support business cases, practice optimization, financial stewardship, and access initiatives.
• Help standardize processes and strengthen operational consistency as the network grows.
• Coordinate high-priority initiatives from strategy through execution.

Skills

Ambulatory operations

Project management

Strategic partnerships

Financial stewardship

Leadership

Education

Bachelor's degree in healthcare administration, business, public health, nursing, organizational leadership, or related field

Tools

Excel

ERP systems

Job description

Primary and Urgent Care Operations Program Manager (Finance)

Primary/Urgent Care Operations Program Manager

Orlando, Florida

Nemours Children's Health is seeking a Primary/Urgent Care Operations Program Manager to join our growing team in Orlando, Florida.

This is an exciting time to join Nemours Children's as we continue to expand our Primary Care presence across Central Florida, increasing access to high-quality, family-centered pediatric care closer to where children and families live.

As our Primary and Urgent Care network grows, this role will have the opportunity to work alongside senior leadership and help turn strategy into action, supporting practice growth, operational performance, access, patient experience, financial stewardship, and consistency across our expanding network.

Why Join Nemours Children's?

Nemours Children's is one of the nation's leading pediatric health systems, with more than 85 years of commitment to improving the health of children.

In Central Florida, our continued Primary Care growth creates an exciting opportunity to help build and strengthen the operational infrastructure behind an expanding pediatric care network. You'll collaborate with clinical and operational leaders to improve how we work today while helping prepare our practices for the future.

What You'll Do

Reporting to the AVP, Integrated Primary and Urgent Care, you'll serve as a strategic and operational partner responsible for helping advance key priorities across Primary and Urgent Care.

• Support Primary Care growth and expansion initiatives across Central Florida.
• Lead and coordinate strategic and operational projects across Primary and Urgent Care.
• Track KPIs, goals, access, productivity, financial performance, and patient experience.
• Develop project plans, dashboards, executive updates, presentations, and action plans.
• Identify operational trends, performance gaps, and opportunities for practice improvement.
• Partner with clinical leaders, Finance, HR, Strategy, Marketing, IT, and other stakeholders.
• Support business cases, practice optimization, financial stewardship, and access initiatives.
• Help standardize processes and strengthen operational consistency as the network grows.
• Coordinate high-priority initiatives from strategy through execution.

What You'll Bring

Required

• Bachelor's degree in healthcare administration, business, public health, nursing, organizational leadership, or a related field.
• At least 3 years of experience in ambulatory operations, healthcare administration, physician practice management, project management, strategy, or related healthcare leadership support.

Preferred

• Master's degree.
• Primary care, urgent care, pediatric ambulatory, or multi-site practice experience.
• Experience supporting senior leaders and complex, cross-functional initiatives.
• Experience with operational metrics, financial reporting, budgeting, and executive communications.

What We Offer

Nemours Children's offers a comprehensive benefits package, including:

• Medical, dental, and vision coverage
• Paid time off, holidays, and volunteer time
• Six weeks of paid parental leave
• Tuition reimbursement up to $5,250
• 403(b) retirement plan with matching contributions
• Life insurance
• Short- and long-term disability coverage

Grow With Us

If you're excited by the opportunity to help build the future of pediatric Primary Care in Central Florida, this is an opportunity to make an impact as Nemours Children's continues to grow.

About Us

Nemours Children's Health is an internationally recognized pediatric health system serving more than 1.7 million patient encounters each year. We deliver care across six states through two freestanding children's hospitals - Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida - along with a network of more than 80 primary, urgent, and specialty care practices and more than 40 hospital partnerships.

Backed by the Nemours Foundation and Alfred I. duPont Trust, our $1.7B nonprofit system is dedicated to improving children's health through clinical care, research, education, advocacy, and prevention. Our Whole Child Health approach focuses equally on prevention and treatment, partnering with communities to help every child thrive.

Inclusion and belonging guide our strategy and growth. We are committed to culturally relevant care, reducing health disparities, and fostering an environment where every associate, patient, and family feels supported and valued.

Learn more at Nemours.org .