Primary and Specialty Provider Enablement Program Manager

AdventHealth; Town of Florida (NY); On-site; USD 92,000 - 172,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

403(b) retirement plan

Parental leave

Career development

Well-being resources

Mental health resources

Pet benefits

Job summary

AdventHealth in Maitland, Florida is seeking a Senior Operations Analyst to optimize performance across departments using data-driven management. You will develop dashboards, standardize policies, and collaborate with executives to embed accountability into workflows.

The role focuses on improving quality, utilization, and cost efficiency, with a strong emphasis on process engineering, cross-functional leadership, and advanced Excel analytics. Equal opportunity employer.

Qualifications

• Strong project management and process engineering skills.
• Excellent communication, negotiating, and collaborating abilities.
• Proficiency in data analysis, interpretation, and business analytics.
• Strategic thinking and a keen understanding of healthcare value across specialties.
• Ability to lead cross-functional teams and collaborate with executives.
• Demonstrated skills in advanced use of Microsoft Excel for analysis and data manipulation.

Responsibilities

• Identifies process optimization opportunities and develops standardized policies to support organizational goals.
• Collaborates with cross-functional teams and leadership to align strategies, ensure seamless operations, and drive continuous improvement.
• Utilizes advanced analytics and tools to create performance dashboards and drive improvement.
• Develops and maintains a comprehensive performance management system focused on quality, utilization, cost, and escalations.
• Establishes and manages action plan processes to ensure timely and effective remediation strategies.
• Collaborates with executives and leaders to define accountability measures and integrate them into operational workflows.
• Implements and maintains a tracking system to document remediation and accountability activities for teams.
• Partners with Governance to align performance management systems with operations.
• Collaborates with Operations leadership to support system integration and AdventHealth platforms.
• Oversees performance management capabilities in partnership with Operations to support efficient performance workflows.
• Leads initiatives related to performance practice management in coordination with leadership teams, finance, and operations.
• Manages performance programs and integrates them into operational workflows.
• Performs other duties as assigned.

Skills

Project management

Process engineering

Communication

Data analysis

Strategic thinking

Cross-functional leadership

Excel advanced

Education

Bachelor's degree

Master's degree

Tools

CRM systems

Excel

Healthcare tech apps

Job description

Our Promise To You

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Our Promise To You

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule

Full time

Shift

Day (United States of America)

Address

2600 LUCIEN WAY

City

MAITLAND

State

Florida

Postal Code

32751

Job Description

*Primary Care Operations experience-Preferred*

• Identifies process optimization opportunities and develops standardized policies to support organizational goals.
• Collaborates with cross-functional teams and leadership to align strategies, ensure seamless operations, and drive continuous improvement.
• Utilizes advanced analytics and tools to create performance dashboards and drive improvement.
• Develops and maintains a comprehensive performance management system focused on quality, utilization, cost, and escalations.
• Establishes and manages action plan processes to ensure timely and effective remediation strategies.
• Collaborates with executives and leaders to define accountability measures and integrate them into operational workflows.
• Implements and maintains a tracking system to document remediation and accountability activities for teams.
• Partners with Governance to align performance management systems with operations.
• Collaborates with Operations leadership to support system integration and AdventHealth platforms.
• Oversees performance management capabilities in partnership with Operations to support efficient performance workflows.
• Leads initiatives related to performance practice management in coordination with leadership teams, finance, and operations.
• Manages performance programs and integrates them into operational workflows.
• Performs other duties as assigned.

Knowledge, Skills, And Abilities

• Strong project management and process engineering skills. [Required]
• Excellent communication, negotiating, and collaborating abilities. [Required]
• Proficiency in data analysis, interpretation, and business analytics. [Required]
• Strategic thinking and a keen understanding of healthcare value across specialties. [Required]
• Ability to lead cross-functional teams and collaborate with executives. [Required]
• Demonstrated skills in advanced use of Microsoft Excel for analysis and data manipulation. [Required]

Education

• Bachelor's [Required]
• Master's [Preferred]

Field Of Study

• in healthcare administration, Business, or related field
• in healthcare administration, Business, or related field

Work Experience

• 4+ in healthcare [Required]
• Experience with data-driven performance management and strategic planning [Preferred]
• Familiarity with CRM architecture, provider incentives, and healthcare technology applications [Preferred]

Additional Information

• N/A

Licenses And Certifications

• Six Sigma Green Belt Certification (CSSGB) [Preferred]
• Change Management Certification (PROSCI) [Preferred]

Physical Requirements:

(Please click the link below to view work requirements) Physical Requirements - https://tinyurl.com/23km2677

Pay Range

$92,227.20 - $171,537.60

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse:

https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.