Prevailing Wage Concierge - Ray Harlem

Greystar Worldwide, LLC; New York (NY); On-site; USD 27,003 - 38,459; Full time

Benefits offered by this job

Competitive Medical, Dental, Vision insurance

Generous Paid Time Off

401(k) with company match

Paid Parental Leave

Employee Assistance Program

Onsite housing discounts

6-Week Paid Sabbatical

Job summary

A leading real estate company seeks a Resident Services Coordinator to enhance resident experience through effective communication and organization. The role involves greeting residents, managing deliveries, and coordinating activities, ensuring a welcoming environment. Competitive hourly pay and robust benefits are offered for full-time employees.

Qualifications

• Strong customer service skills required.
• Ability to manage multiple tasks efficiently.
• Familiarity with local market resources is a plus.

Responsibilities

• Greets prospects and residents, ensuring comfort.
• Manages package deliveries and schedules.
• Organizes resident activities and programs.

Skills

Customer Service

Communication

Organization

Job description

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $320 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over 1,000,000 units/beds worldwide, with a robust institutional investment management platform comprising more than $79 billion of assets under management, including over $36 billion of development assets. Founded by Bob Faith in 1993, Greystar aims to provide world-class service in rental residential real estate. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

Organizes, coordinates, and implements various resident services and programs, serving as an information source and support for residents regarding local market resources.

JOB DESCRIPTION

1. Greets prospects and residents entering the office/leasing area, ensuring their comfort while waiting to speak with a team member.
2. Answers phone calls, routes them to appropriate team members, and assists with service request callbacks as needed.
3. Maintains the guest suite schedule, ensures proper payment and cleanliness, and manages loading dock/elevator schedules for move-ins and move-outs.
4. Prepares clubhouse amenities for tours before the leasing office opens each morning.
5. Manages package deliveries by documenting arrival details and notifying residents within 24 hours.
6. Tracks equipment rentals, dry cleaning, and other community-provided services.
7. Supports scheduling, planning, and organizing resident activities and programs.
8. Maintains detailed information on local restaurants, shops, delivery services, and other relevant resources, and fosters relationships with concierge vendors.

#LI-SV1

The hourly rate for this position is $23.76.

Additional Compensation:

Many factors influence employee pay within the posted range, including business needs, experience, skills, and location.

• Corporate Positions: In addition to base salary, this role may be eligible for quarterly or annual bonuses based on individual and company performance.

• Onsite Property Positions: In addition to base salary, this role may participate in weekly, monthly, and quarterly bonus programs.

Robust Benefits Offered*:

• Competitive Medical, Dental, Vision, Disability & Life insurance. Low-cost employee Medical coverage; discounted after 3 and 5 years of service.
• Generous Paid Time Off: starting with 15 vacation days, 4 personal days, 10 sick days, 11 holidays, and your birthday off after 1 year. Additional vacation with tenure.
• Onsite housing discounts at Greystar-managed communities, subject to availability.
• 6-Week Paid Sabbatical after 10 years of service, every 5 years thereafter.
• 401(k) with up to 6% company match after 6 months.
• Paid Parental Leave and lifetime Fertility Benefits up to $10,000.
• Employee Assistance Program.
• Additional benefits: Critical Illness, Accident, Hospital Indemnity, Pet Insurance, Legal Plans.

*Benefits for full-time employees. For union and prevailing wage roles, benefits may vary due to collective bargaining or local regulations.

Greystar considers qualified applicants with arrest and conviction records for employment.