Prestige Beauty Key Holder & Customer Experience Lead

The Estée Lauder Companies Inc.; Queenstown (MD); On-site; USD 25,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Wellness programs

Retirement savings plan

Paid holidays and vacation time

Life and disability insurance

Job summary

The Estée Lauder Companies Inc. is seeking a dynamic Key Holder to support the Store Manager and Assistant Manager, delivering inspirational, personalized service and leading by example. You will use your retail and cash-handling experience to open and close the store on a rota, and coach the sales team to meet targets.

If you are an ambitious self-starter with retail experience, this is the perfect step toward a long-term career with a leader in prestige beauty.

Qualifications

• Proven retail experience preferably within cosmetics.
• The ability to provide inspirational, authentic and personalized customer service.
• While not essential, previous retail operations experience including cash reconciliation and opening and closing the store is desirable.
• Previous supervisory experience including coaching/mentoring others to achieve sales and customer service targets is desirable.
• Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment.
• Previous experience with retail point-of-sale software.
• Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview.

Responsibilities

• Lead by example with outstanding coaching and mentoring to the sales team.
• Carry out essential start and end of day cash reconciliation.
• Open and close the store on a rota basis.
• Provide inspirational, authentic and personalized customer service to achieve sales targets.

Skills

Retail experience

Customer service

Coaching/mentoring

Flexibility

Tools

Retail POS software

Job description

The Estée Lauder Companies Inc. is seeking a dynamic Key Holder to support the Store Manager and Assistant Manager, delivering inspirational, personalized service and leading by example. You will use your retail and cash-handling experience to open and close the store on a rota, and coach the sales team to meet targets.

If you are an ambitious self-starter with retail experience, this is the perfect step toward a long-term career with a leader in prestige beauty.