Prestige Beauty Advisor - Makeup & Fragrance Expert

Guerlain; Costa Mesa (CA); Sur place; USD 41 000 - 45 000; Plein temps

Résumé du poste

Guerlain in Costa Mesa, CA seeks a retail beauty consultant to drive sales and deliver exceptional customer experiences at the counter. You will provide product information, demonstrations, and personalized recommendations while maintaining a polished presentation of Guerlain products.

The role requires at least 2 years of prestige beauty sales experience, strong communication skills, and the ability to manage customer expectations.

Qualifications

• 2+ years of prestige beauty sales experience
• Ability to effectively manage customer expectations and build loyal customer relationships
• Excellent organizational skills
• Superior written and verbal communication skills
• CRT experience and aptitude in learning how to access computer-based inventory and order status detail
• Knowledge of Microsoft Office for Windows and Excel
• Based in assigned retail locations for the sale of Guerlain products
• Availability must meet needs of the business
• Must be able to work in a retail environment: light lifting, standing at counter

Responsabilités

• Achieve retail sales goals or annual productivity goals.
• Provide full-range customer service including product information, sales, and execution of all in-store events.
• Ensure that all communications with customers are courteous, cordial, and professional.
• Ensure that retail counter area and products are clean, well-organized and well-presented at all times.
• Meet retail sales plan objectives and track productivity as determined by employer.
• Answer and respond to customer requests regarding Guerlain and its product lines.
• Provide consultation to customers for selection of cosmetic shades, skin treatment, makeup application, artistry, and fragrance.
• Resolve customer issues or questions by telephone, text, or email, including research and preparation of reply correspondence.
• Maintain client registration program, sustain customer relationships, and generate new business through regular communication.
• Adhere to all policies and practices of the retailer.
• Special projects and miscellaneous duties as dictated by the needs of the business.
• Conduct all other job-related activities.

Connaissances

Prestige beauty sales

Customer relationship management

Excellent communication

CRT experience

Outils

Microsoft Office (Windows)

Excel

Description du poste

Guerlain in Costa Mesa, CA seeks a retail beauty consultant to drive sales and deliver exceptional customer experiences at the counter. You will provide product information, demonstrations, and personalized recommendations while maintaining a polished presentation of Guerlain products.

The role requires at least 2 years of prestige beauty sales experience, strong communication skills, and the ability to manage customer expectations.