Presentation Specialist

Integreon; Charlotte (NC); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k)

PTO

Tuition discount

Job summary

Integreon is seeking a role focused on producing PowerPoint requests and formatting them per client brand guidelines. The position also involves handling customer service tasks for existing users, answering phones, and managing client emails with professional communication.

Responsibilities include following client instructions, delivering quick-turn PowerPoint work, and ensuring adherence to SLAs while maintaining client confidentiality in a fast-paced environment.

Qualifications

• Proven expert-level PowerPoint skills and strong Excel abilities.
• Ability to manage multiple tasks and projects under deadlines.
• Experience delivering professional client communications.
• Discretion and confidentiality in handling client information.
• Strong written and verbal communication with associates and clients.

Responsibilities

• Read client instructions and execute their vision in PowerPoint.
• Handle quick-turn PowerPoint requests with high quality.
• Follow client brand guidelines for slide design.
• Answer phones and respond to client emails professionally.
• Monitor email for requests, approvals, and feedback.
• Identify client opportunities to strengthen relationships.
• Troubleshoot project issues and maintain clear communication.
• Maintain SLA expectations and timely updates.
• Communicate project status clearly with peers and clients.
• Ensure client satisfaction and issue resolution.

Skills

PowerPoint

Excel

Multitasking

Time management

Professional communication

Confidentiality

Customer service

Education

High School Diploma

Tools

MS Office

Job description

This position will be responsible for producing PowerPoint requests and formatting them based on the client’s brand guidelines. Along with this, this role will require performing customer service tasks to the existing users.

Responsibilities And Duties

• Read and understand instructions received from the client and execute their vision accordingly.
• Work on quick-turn PowerPoint requests and deliver with optimum quality.
• Learn and follow client brand guidelines within PowerPoint slide design.
• Answer phones and respond to client e-mail utilizing professional and concise communication.
• Monitor account e-mail box for appropriate and timely communication, project requests requiring additional resources or approval, and customer feedback.
• Identify customer opportunities and initiatives to enhance Integreon's relationship with clients.
• Troubleshoot problems with projects and communication with customers.
• Accountable for customer communication and issue resolution.
• Use professional and concise communication both internally and externally with regard to project status.
• Accountable for customer expectations and defined Service Level Agreements.

Required Skills/Abilities

• Ability to demonstrate expert-level skill in using Microsoft PowerPoint and Excel.
• Will need to have the ability to operate standard office equipment, including computers, phones, printers and scanning equipment.
• Must multi-task and oversee multiple projects at any given time.
• Demonstrate the ability to perform accurately under time pressures and constraints.
• Maintain client confidentiality while working in a fast-paced, dynamic and creative organization.
• Communicate effectively with all Associates and clients in a friendly, pleasant and professional manner.

Education And Experience

• High School Diploma or Equivalent
• Customer Service experience is a plus

Health, vision, dental, 401k, PTO and tuition discount

Company Information

Integreon is a trusted, global provider of award-winning legal and business solutions to leading law firms, corporations and professional services firms. Our highly trained, experienced staff of over 3,000 employees globally service a comprehensive range of client needs that require scale and expertise, enabling clients to become more operationally efficient. Integreon works with corporations and law firms who rely on our team’s experience and expertise in documents, administrative and business services. With delivery centres on three continents, Integreon offers multi-lingual, around-the-clock support, as well as onshore, offshore and onsite delivery of our award-winning services.

If you are exceptional at what you do, we would love to put you to work in an exceptional company in an exceptional position.

We are One. We are On.

Follow us https://www.linkedin.com/company/integreon/