Presell Representative

Community Coffee; New Orleans (LA); On-site; USD 42,000 - 64,000; Full time

Job summary

Community Coffee, America’s #1 family-owned and operated retail coffee brand, seeks a Presell Representative in New Orleans to drive brand presence and grow sales. You will manage current accounts, seek new business, and build lasting customer relationships in your territory.

Daily travel between company location and customer establishments is required. This on-site role emphasizes service, product recommendations, and timely issue resolution to support team and company goals.

Qualifications

• High school diploma or equivalent required.
• Passing score on aptitude test required in lieu of a high school diploma or equivalent.
• Bachelor’s degree preferred.
• 1 year of related sales or customer service experience.
• Must be at least 21 years of age.
• Valid driver’s license and acceptable driving record.
• CDL is required for vehicles 26,000 lbs. or more.
• DOT medical certification required.
• Internal Only: Experience with Community Coffee may fulfill this requirement at the discretion of the hiring manager with approval from Human Resources

Responsibilities

• Manage and strengthen relationships with existing customers by providing exceptional service and product recommendations.
• Address and resolve customer concerns related to products, service, or equipment.
• Maintain accurate sales and delivery records using a handheld device and collect payments as needed.
• Monitor product inventory at customer locations and restock based on PAR levels to ensure availability.
• Track account activity and re-engage dormant accounts as needed.
• Communicate important customer information with Presell Service Representatives.
• Perform basic maintenance on brewing equipment at customer sites.
• Clean and maintain company vehicle and check fluids.
• Retrieve equipment and merchandise from customer sites when not carrying Community Coffee products.
• Represent the brand at trade shows and events.
• Document returns according to policy.
• Take on other duties to support team goals.

Skills

Customer service

Sales experience

Relationship building

Communication

Team collaboration

Education

High school diploma or equivalent

Bachelor’s degree preferred

Job description

Department: Sales Execution – Coffee Service Division

Reports To: Sales Supervisor or Sales Manager

Travel Required: Daily travel between company location and customer establishments

Work Type: On site

Why Join Community Coffee?

At Community Coffee, every cup tells a story. As America’s #1 family-owned and operated retail coffee brand, we blend cherished traditions with innovative thinking to create a dynamic, fast-paced environment that is as energizing as our coffee. Here, you will thrive in a setting that challenges you to grow professionally while making a meaningful impact every day. Join our family and transform your passion for coffee into a rewarding career—where every day is an opportunity to craft exceptional experiences and build lasting connections.

Position Overview

As a Presell Representative, you will play a hands-on role in driving Community Coffee’s brand presencein the market. Your focus will be on managing current customer accounts, growing sales through relationship-building, and securing new business opportunities in your territory.

Key Responsibilities

• Manage and strengthen relationships with existing customers by providing exceptional service and offering product recommendations that align with their needs.
• Address and resolve customer concerns related to products, service, or equipment in a timely and professional manner.
• Maintain accurate sales and delivery records using a handheld device and collect payments as needed.
• Monitor product inventory at customer locations and restock based on agreed PAR levels to ensure proper selection and availability.
• Track account activity, including new, existing, and dormant accounts, and take steps to re-engage where appropriate.
• Communicate important customer information and service instructions clearly with Presell Service Representatives through written and verbal channels.
• Perform basic maintenance and upkeep on brewing equipment located at customer sites, using standard tools and procedures.
• Clean and maintain your vehicle regularly, including checking fluids, oil, and tire pressure, in line with company standards.
• Retrieve equipment and merchandise from customer sites that no longer carry Community Coffee products.
• Represent the brand at trade shows and special events, promoting products and services with professionalism and enthusiasm.
• Collect and document returns such as empty containers or outdated products according to policy.
• Take on other duties as assigned to support team and company goals.

Position Requirements

• High school diploma or equivalent required
  • Passingscore on aptitude test required in lieu of a high school diploma or equivalent.
• Bachelor’s degree preferred
• 1 year of related sales or customer service experience.
• Must be at least 21 years of age.
• Valid driver’s license and acceptable driving record.
• CDL is required for vehicles 26,000 lbs. or more.
• DOT medical certification required.
• Internal Only: Experience with Community Coffee, even if unrelated, may fulfill this requirement at the discretion of the hiring manager with approval from Human Resources

Foundational Competencies

• Builds Trust
• Continuous Learner
• Customer Centric
• Effective Communication
• Integrity
• Results Oriented

Additional Competencies

• Takes Action
• Accountability
• Adaptability
• Interpersonal Agility
• Resourcefulness

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will service/sell to approximately 20-30 customers per day and is required to do the following:

• You will interact with 20–30 customers daily, requiring frequent standing, walking, climbing, stooping, kneeling, and vehicle entry/exit.
• Regular lifting of up to 35 lbs. and occasional lifting up to 40 lbs. is required.
• You may need to push/pull up to 100 lbs. using a rolling pallet jack or similar tools.
• Vision requirements include close, distance, color, peripheral, and depth perception.
• You will work in various environments—from customer-facing retail and office spaces to warehouses and outdoor conditions. Noise levels may vary from quiet to moderately loud.

Our Values

Champion People

Inspire Creativity

Wow Our Customers

Serve Our Communities

Win Together