Prescriber Support Operations (RN licensed)

Remote; San Francisco (CA); Remote; USD 55,000 - 83,000; Part time

Benefits offered by this job

Competitive hourly pay

Growth opportunities

Clear path for career advancement

Collaborative team environment

Impact on mental health access

Job summary

Journey Clinical is shaping psychedelic-assisted psychotherapy to expand access to ketamine-based treatment. Our team combines licensed psychotherapy with in-house medical oversight to ensure safe eligibility, treatment planning, and outcome monitoring within a collaborative care model.

As a medical operations nurse, you will be the first escalation point for protocol questions, patient adverse events, and scheduling support.

Qualifications

• 3+ years of nursing experience
• 1-3 years in an early-stage startup environment
• Psychedelic knowledge preferred
• Tech savvy with operations/practice administration
• People-first mindset focused on patient goals
• Highly organized and detail-oriented
• Great listening and communication skills
• Proficient with Google Workspace, Squarespace and Zoom
• Ability to learn quickly, iterate and adapt
• Data-driven approach with KPIs and analytics

Responsibilities

• Serve as the first level escalation for clinical protocol questions/concerns from the medical team, support team(s), and patients
• Serve as the first level escalation for patient adverse events and internal vigilance events
• Provide ongoing support and feedback to medical staff (e.g., prescription issues, chart audits, monitoring of incomplete notes)
• Support the medical team scheduling, and add or adjust team members' schedules accordingly
• Support onboarding for new medical team members
• Document and distribute notes from medical team meetings
• Maintain, update, and develop training content, for onboarding and ongoing education as needed

Skills

Nursing experience

Startup experience

Psychedelic knowledge

Tech savvy operations

People-first mindset

Excellent communication

Detail-oriented

Learning adaptability

Data-driven with KPIs

Team collaboration

Tools

Google Workspace

Squarespace

Zoom

Job description

Journey Clinical is on a mission to transform the growing mental health crisis by accelerating the adoption of frontier treatments that lead to lasting improvements in clinical outcomes. We have built a turnkey healthtech platform to safely and effectively expand access to a powerful modality known as Psychedelic-Assisted Psychotherapy, starting with Ketamine-Assisted Psychotherapy (KAP). In our patient-centered collaborative care model, licensed psychotherapists in the network take on the psychotherapy, while Journey Clinical's in-house medical team takes on patient eligibility, treatment plan and outcome monitoring. Our platform gives psychotherapists passionate about PAP the infrastructure and support required to become empowered KAP providers, while enabling higher standards of patient care and enhanced clinical outcomes.

We have recently closed a successful Series A round led by Union Square Ventures, and are backed by a number of top-tier investors including AlleyCorp, Fifty Years, Able Partners, Gaingels, Palo Santo, PsyMed Ventures, Coalition Operators, Christina Sass co-founder of Andela, Edvard Engesæth, MD co-founder of Nurx and, Hans Gangeskar co-founder of Nurx.

We are building an open-minded and inclusive workplace where you will have the opportunity to grow and collaborate with a diverse team of high performing individuals. Our team combines extensive experience in business and healthcare. We are mission driven and strive to make the workplace stimulating, ethical, rewarding, and fun. Together, we will be working at the cutting edge of a groundbreaking field that is reshaping mental health and we will make a direct impact on people’s lives.

Here's what you’ll do day to day:

• Serve as the first level escalation for clinical protocol questions/concerns from the medical team, support team(s), and patients

• Serve as the first level escalation for patient adverse events and internal vigilance events

• Provide ongoing support and feedback to medical staff (e.g., prescription issues, chart audits, monitoring of incomplete notes)

• Support the medical team scheduling, and add or adjust team members' schedules accordingly

• Support onboarding for new medical team members

• Document and distribute notes from medical team meetings

• Maintain, update, and develop training content, for onboarding and ongoing education as needed (e.g., updates to medical protocols, monthly medical team newsletter)

Profile:

• 3+ years of experience in nursing (nursing school and/or direct patient care)

• 1-3 years of experience in an early-stage startup environment preferred

• Psychedelic knowledge preferred

• Tech savvy and strong in operations/practice administration

• People-first mindset with a desire to help our medical team and patients reach their goals

• Highly organized and detail-oriented

• Great listening and relationship-building skills

• Exceptional verbal and written communication skills where you can craft compelling and concise messages to explain concepts and provide feedback in a positive-active manner

• Demonstrated ability to work with key systems (Google Workspace, Squarespace, Zoom, etc.) and comfortability with troubleshooting potential system issues
• Demonstrated experience collaborating with internal teams where you thrive in collaborative environments and enjoy problem-solving
• Demonstrated ability to learn quickly, iterate, pivot, and move fast with flexibility and adaptability; is not afraid of change but embraces it as an opportunity for innovation and personal growth
• Data-driven approach to success using KPIs and analytics to measure goals

What we offer:

• Competitive hourly pay

• 10-15 hours, Monday and Wednesday

• Growth opportunities and a high level of freedom

• We aim to set our team members up for success and offer a clear path for career advancement and personal growth

• Work with a team of industry-leading experts, who are highly collaborative, disciplined, and who have fun working together

• The opportunity to change the way we approach mental health by advancing the mainstream adoption of psychedelic-assisted psychotherapy and making a positive impact on the lives of 100M+ people who are suffering from depression and anxiety in the US today!