Prescriber Administrative Assistant **Floater**

Columbia Associates; Boston (MA); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Prescriber Administrative Assistant to join their clinical support team. This in-person role involves providing exceptional customer service, managing client communications, and supporting healthcare providers in a fast-paced environment. Ideal candidates will possess strong communication skills, empathy, and the ability to multi-task while maintaining professionalism. Join a collaborative team committed to enhancing mental health care and making a positive impact in the community. Embrace opportunities for continuous learning and career growth in a nurturing workplace that values diversity and inclusion.

Benefits

Medical insurance

Dental insurance

Vision insurance

401K

Low-cost virtual care

Dependent and domestic partner coverage

Qualifications

• High school diploma required with excellent communication and customer service skills.
• Detail-oriented with strong time management and organizational skills.

Responsibilities

• Answer client calls and provide accurate information and support.
• Schedule appointments and coordinate care between clients and providers.
• Assist providers with administrative tasks and maintain client confidentiality.

Skills

Excellent communication skills

Customer service skills

Time management skills

Detail-oriented

Organizational skills

Empathetic attitude

Adaptability

Education

High school diploma or equivalent

Tools

Google Drive

Multi-line phone systems

Job description

At Northeast Health Services, a member of Transformations Care Network (TCN), we are committed to improving access to the highest-quality mental health care in our local communities. As a Prescriber Administrative Assistant, you'll be an essential part of our clinical support team.

As the heart of our clinics – providing support for our clients as well as our team members, your responsibilities will range from handling client calls by answering questions, finding solutions to issues, scheduling, answering concerns or complaints and providing essential information. Prescriber Administrative Assistants have superior customer service skills and professionalism, and an ability to multi-task, be conscientious and compassionate to clients and staff.

Northeast Health Services team members are highly motivated by working as part of a collaborative cohesive team in a fast-paced environment. These team members are champions of protecting sensitive information, complying with HIPAA, and are skilled at maintaining composure and professionalism in all situations.

This is an in-person floater position for our northern region including clinics in: Plymouth, Quincy, Pembroke.

Key Responsibilities:

• Answer phones and take clients’ calls and provide professional, accurate, satisfactory answers to their questions and concerns.
• Guide client through troubleshooting for telehealth appointments.
• Call insurance for prior authorization and copay information.
• Assist providers in administrative tasks.
• Answer general questions about the practice and services provided.
• Coordinate care between clients and providers.
• Schedule client appointments.
• Call in prescriptions to the pharmacy as needed and work on meds prior authorizations.
• Collaborate with other team members and locations to provide excellent customer service.
• Help train new team members as needed.
• Prepare client files for providers.
• Provide overall psychiatric provider and site support in conjunction with Site Coordinators.
• Own and manage medication logbook and download prescription monitoring report each day for review.
• Help support therapists and psychiatric providers on managing waitlists.
• Maintain a professional dress code at all times.
• Help coordinate coverage when short staffed.
• Order and maintain all office supplies.
• Work with and support Clinical Directors and RDO with new initiatives and rollouts.
• Help to train new employees and orient new staff (day one welcome).
• Ensure all office processes and policies are being followed.
• Work closely with RDO on overall site management.
• Other duties as assigned.

Qualifications:

• High school diploma or equivalent.
• Excellent communication skills (written and verbal) and ability to work well with a team, especially in stressful situations.
• Patient and empathetic attitude as well as adaptable and flexible.
• Strong time management skills, detail-oriented and organizational skills.
• Computer skills, familiarity with Google Drive.
• Phone skills, including familiarity with complex or multi-line phone systems.
• Maintain client trust and protect operations by keeping client care information confidential.
• Creating a safe, productive work environment that is client-focused.
• Possess desire to do a thorough job in a fast-paced environment, must be detail-oriented and highly organized.
• Ability to maintain professional appearance and demeanor, and interface well with clients and teammates in a mental health setting.
• Ability to complete other office tasks as needed.

Explore the Advantages of Joining Our Team:

• Enjoy competitive salary and a wide range of benefits, including medical, dental, vision, low-cost virtual care, dependent and domestic partner coverage, 401K, and more, designed to support your well-being and financial security.
• Immerse yourself in a community united by a deep commitment to enhance mental health and revolutionize client care.
• Embrace a journey of continuous learning, guided by seasoned professionals, fostering your career growth in a nurturing environment.
• Play a pivotal role in reshaping behavioral health, with your efforts directly improving client lives.
• Thrive in an environment that celebrates collaborative success, driven by effective communication and unity.
• Receive comprehensive onboarding and ongoing educational resources, tailored to cultivate your talents, and assure your triumph in your role.

Transformations Care Network is an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Interested in working for Transformations Care Network?
Take the first step by joining our Talent Community today!