Presales Engineer (German speaker)

Twilio Inc.; United States; On-site; USD 138,000 - 207,000; Full time

Job summary

Twilio is seeking a Principal Presales Engineer for the DACH region. This remote role enables customers to build the future of communications by leading technical discovery, proposing architectures, and delivering compelling product demonstrations.

You’ll drive technical wins with strategic customers and mentor junior engineers. You will engage senior executives and customer engineers alike, sketch API flows, and craft solutions leveraging Twilio’s APIs across complex deployments.

Qualifications

• 8+ years pre-sales experience selling complex, technical products or 10+ years of professional experience supporting technical products with customer-facing experience
• Excellent communicator and presenter able to gain audience confidence
• Engaging storyteller to communicate complex topics to multiple audience levels
• Ability to understand a customer’s communications needs and guide to a technical solution
• Backend languages: Java, C#, Node.js, Python, PHP
• Web development: JavaScript, HTML/CSS, React, Vue.js, Angular
• Experience building with REST APIs
• Experience in Telecom, SIP, Contact Center, or Security
• Bachelor’s/Master’s in technical discipline or equivalent experience
• Proficient German speaker

Responsibilities

• Partner with Account Executives to execute pre-sales activities including qualification, demonstrations, PoC, RFP, design docs, and enablement sessions
• Lead the technical and product sale, recommend best-practice solutions and guide customers on using Twilio APIs
• Establish yourself as a trusted advisor by understanding customer pains and designing innovative solutions
• Build and present highly interactive product demonstrations to showcase Twilio’s capabilities and strengthen customer relationships
• Be hands-on, high-energy, creative problem solver and lead others to success
• Identify and solve problems for customers and the organization as we grow
• Contribute to the Presales Engineering community via knowledge sharing and reusable demos
• Mentor less experienced Presales Engineers

Skills

Excellent communicator

Presenter

Storytelling

Relationship building

Leadership

Mentoring

Java

C#

Node.js

Python

PHP

Education

Bachelor's/Master's in Engineering/CS/Math

Tools

REST APIs

Job description

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.

See yourself at Twilio

Join the team as Twilio’s next Presales Engineer, DACH.

About the job

This position is needed to enable our customers to build the future of communications. The Principal Presales Engineer is a critical part of the sales team focused on our both New Business and Strategic segments.

Twilio’s Principal Presales Engineers are responsible for delivering the Technical Win and best Product Fit to our customers. They lead the technical pre-sales relationship, drive technical discovery, propose technical architectures, demonstrate the product, anticipate concerns and offer creative solutions. They build customer trust in Twilio’s solutions.

Principal Presales Engineers should be comfortable engaging a CEO or sketching out an API flow on a whiteboard with customer software engineers.

Responsibilities

In this role, you’ll:

• Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions.
• Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio’s APIs.
• Establish yourself as a trusted advisor to our customers, by taking the lead on understanding customer technical pains through discovery in order to design, demonstrate, and present innovative solutions that solve business challenges.
• Build and present highly interactive, complex and engaging customer product demonstrations to help showcase the capabilities of Twilio’s Communications Products, while effectively forming strong customer relationships with both technical and nontechnical stakeholders
• Be Hands-on, high-energy, passionate, and a creative problem solver, equipped with the knowledge of how to get things done and ability to lead others to success.
• Take the initiative to identify and solve problems - both for the customer and within the organization as we grow
• Contribute to the broader Twilio Presales Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations
• Mentor less experienced Presales Engineers

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 8+ years pre-sales experience selling complex, technical products or 10+ years of professional experience supporting technical products coupled with customer facing experience, particularly in delivery or consulting
• Excellent communicator and presenter able to gain audience confidence
• An engaging storyteller - you can gain audience confidence and communicate complex topics to multiple levels of audience.
• Ability to build a deep understanding of a customer’s communications needs and guide them to a technical solution
• Previous software development experience or working knowledge in one or more of the following areas:
• Backend (Java, C#, Node.js, Python, PHP)
• Web development (JavaScript, HTML/CSS, frontend frameworks - React, Vue.js, Angular)
• Experience building with REST APIs
• Previous experience in Telecom, SIP, Contact Center, or Security .
• Experience with sales methodologies
• Bachelor’s and/or Master’s degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience
• Proficient German speaker

Desired:

• Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture.
• Experience working with customers in the DACH region

Location

This role will be remote and based in the UK, Ireland or Spain

Travel

We prioritize connection and opportunities to …