Preregistration Representative

Presbyterian System Services; Ruidoso (NM); On-site; USD 23,000 - 34,000; Full time

Job summary

Presbyterian Healthcare Services in Lincoln County Medical Center is hiring a Preregistration Representative to build inpatient and outpatient accounts in the Hospital Information System from scheduling data.

You will validate demographics, collect minimum data, verify insurance, and provide high-quality patient service while adhering to documentation standards and confidentiality.

Qualifications

• High School Diploma required; college coursework preferred or equivalent experience.
• Three to five years of customer service experience preferred.
• Basic Excel experience preferred for monthly reporting requirements.
• Typing required and ten key preferred.
• Bilingual preferred.

Responsibilities

• Creates scheduled inpatient admission accounts in the Hospital Information System from Scheduling Systems or other methods.
• Validates and verifies demographics with patient, physician or other entity by calls or other means.
• Researches patient phone numbers using physician offices, past accounts or phone directories.
• Review discharged accounts before phoning patient to ensure timely follow-up and close prior visits.
• Contacts patient to complete pre-registration and collect minimum data set (demographics and insurance information).
• Pre-registers accounts in accordance with documentation standards and ensures data is accurate.
• Selects appropriate insurance plan codes for patient accounts.
• Provides high level customer service to patients and families and communicates confidentially with tact.
• Adheres to Quality Review process and performs extensive follow-up to meet productivity expectations.

Skills

Customer service

Typing

Ten key

Excel

Bilingual (preferred)

Education

High School Diploma

College-level coursework

Tools

Excel

Job description

Location Address:211 Sudderth Dr Ruidoso, NM 88345-6002Compensation Pay Range:Minimum Offer $16.37 Maximum Offer $24.89 Now Hiring: Preregistration RepresentativeSummary:Build your Career. Make a Difference. Presbyterian is hiring a Preregistration Representative. This position will uses reports and data from various Scheduling Systems to create accounts in the Hospital Information System. Will act as the gatekeeper to validate and verify the demographic and insurance information updated into the Hospital Information System from various information points, including but not limited to the physician s office, Hospital Information System and the patient. Will provide support to other areas in Patient Access and as needed. Type of Opportunity: Full time Job Exempt: No Job is based: Lincoln County Medical Center Work Shift: Weekday Schedule Monday-Friday (United States of America)Responsibilities:Creates scheduled inpatient admission accounts, including obstetric admissions, inpatient and outpatient surgery accounts, series accounts such as Rehabilitation Services, Infusion and/or outpatient Behavioral Services, radiology and cardiopulmonary diagnostic studies accounts in the Hospital Information System from Scheduling Systems or other scheduling methods as agreed to by the Hospital.Validates and verifies demographics with the patient, physician or other entity by placing outgoing calls, using the Hospital Information System or by other means when appropriate.Researches patient s phone numbers, if not available, by contacting the referring physician s office, search past accounts, and phone directories if necessary.Review all outstanding discharged patient accounts prior to phoning the patient. This will ensure the necessary follow up with patient to close previous discharged accounts prior to new visit beginning.Contacts patient to complete pre-registration, collect defined minimum data set, including patient demographic and other identification data, insurance or other third-party payer information.Pre-Registers accounts in accordance with departmental Documentation Standards. Ensures patient demographic, financial and insurance information is documented in the Hospital Information System in a clear, concise, consistent, thorough and accurate manner.Researches inaccurate, incomplete or inconsistent information in accordance with departmental guidelines.Selects appropriate insurance plan codes for patient accounts.Provides a high level of customer service when dealing with patients and their families, departments and divisions.Communicates with patients in a confidential professional manner using tact and diplomacy.Provides high quality work without direct supervision.Adheres to department Quality Review process. Performs extensive follow-up as accounts are processed to ensure timely and accurate completion. Adheres to department productivity expectations as outlined.Qualifications:High School Diploma required.College level course completion preferred or equivalent experience. Healthcare work experience preferred. Three to five years customer service experience preferred. Must be able to work cooperatively with the public as well as all levels of staff and management within the organization. Requires exceptional organizational and prioritization skills. Basic Excel experience preferred for monthly reporting requirements. Typing required and ten key preferred. Bilingual preferredAll benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.WellnessPresbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.Why work at Presbyterian?As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.About Presbyterian Healthcare ServicesPresbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.We're Determined to Support New Mexico's Well-Being | Presbyterian Healthcare Services