Preregistration Representative

Presbyterian Healthcare Services; United States; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Wellness program

Job summary

Presbyterian Healthcare Services in New Mexico is seeking a Preregistration Representative at Lincoln County Medical Center. The role involves creating accounts in the Hospital Information System from scheduling data, validating demographics with patients, and ensuring accurate insurance information.

The position emphasizes confidentiality, excellent patient service, and collaboration with multiple departments to support patient access and efficient admissions.

Qualifications

• High School Diploma required; college coursework preferred.
• Healthcare work experience preferred; customer service experience required.
• Strong organizational and prioritization skills; Excel experience for monthly reporting.
• Typing and 10-key skills preferred; bilingual is a plus.

Responsibilities

• Create inpatient and outpatient accounts in the Hospital Information System from scheduling data.
• Validate demographics with patients and providers by phone or in person.
• Verify and update patient contact information and insurance data.
• Follow up on discharged accounts to close prior visits and ensure accuracy.
• Register accounts with accurate demographic and payer details.
• Provide high-quality customer service with confidentiality.

Skills

Customer service

Organizational skills

Excel

Typing

Bilingual

Education

High School Diploma

College coursework or equivalent experience

Job description

Location Address:

211 Sudderth DrRuidoso, NM 88345-6002

Compensation Pay Range:

Minimum Offer $0.00Maximum Offer $0.00Now Hiring: Preregistration Representative

Summary:

Build your Career. Make a Difference. Presbyterian is hiring a Preregistration Representative. This position will uses reports and data from various Scheduling Systems to create accounts in the Hospital Information System. Will act as the gatekeeper to validate and verify the demographic and insurance information updated into the Hospital Information System from various information points, including but not limited to the physician s office, Hospital Information System and the patient. Will provide support to other areas in Patient Access and as needed.Type of Opportunity: Full timeJob Exempt: NoJob is based: Lincoln County Medical CenterWork Shift: Weekday Schedule Monday-Friday (United States of America)

Responsibilities:

• Creates scheduled inpatient admission accounts, including obstetric admissions, inpatient and outpatient surgery accounts, series accounts such as Rehabilitation Services, Infusion and/or outpatient Behavioral Services, radiology and cardiopulmonary diagnostic studies accounts in the Hospital Information System from Scheduling Systems or other scheduling methods as agreed to by the Hospital.
• Validates and verifies demographics with the patient, physician or other entity by placing outgoing calls, using the Hospital Information System or by other means when appropriate.
• Researches patient s phone numbers, if not available, by contacting the referring physician s office, search past accounts, and phone directories if necessary.
• Review all outstanding discharged patient accounts prior to phoning the patient. This will ensure the necessary follow up with patient to close previous discharged accounts prior to new visit beginning.
• Contacts patient to complete pre-registration, collect defined minimum data set, including patient demographic and other identification data, insurance or other third-party payer information.
• Pre-Registers accounts in accordance with departmental Documentation Standards. Ensures patient demographic, financial and insurance information is documented in the Hospital Information System in a clear, concise, consistent, thorough and accurate manner.
• Researches inaccurate, incomplete or inconsistent information in accordance with departmental guidelines.
• Selects appropriate insurance plan codes for patient accounts.
• Provides a high level of customer service when dealing with patients and their families, departments and divisions.
• Communicates with patients in a confidential professional manner using tact and diplomacy.
• Provides high quality work without direct supervision.
• Adheres to department Quality Review process. Performs extensive follow-up as accounts are processed to ensure timely and accurate completion. Adheres to department productivity expectations as outlined.

Qualifications:

• High School Diploma required.
• College level course completion preferred or equivalent experience. Healthcare work experience preferred. Three to five years customer service experience preferred. Must be able to work cooperatively with the public as well as all levels of staff and management within the organization. Requires exceptional organizational and prioritization skills. Basic Excel experience preferred for monthly reporting requirements. Typing required and ten key preferred. Bilingual preferred

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

Wellness
Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

Why work at Presbyterian?
As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

About Presbyterian Healthcare Services
Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.

We're Determined to Support New Mexico's Well-Being | Presbyterian Healthcare Services