Patient Access Advocate I-Admitting

Presbyterian Healthcare Services; Albuquerque (NM); On-site; USD 23,000 - 33,000; Full time

Job summary

Presbyterian Healthcare Services is seeking a Patient Access Advocate I to perform primary registration of patient accounts at the point of service for scheduled and unscheduled visits, including insurance verification and collection of liabilities. The role emphasizes accuracy and customer service in a hospital setting.

Based at Reverend Hugh Cooper Administrative Center in Albuquerque, NM, the position supports patients through registration interactions and directs them to appropriate services

Qualifications

• Six months of healthcare experience or one year of customer service.
• Basic understanding of insurance terminology and registration processes.
• Must pass the two‑week Patient Access Academy with an 85% or higher.

Responsibilities

• Performs patient registration and data collection for demographic and financial information.
• Verify insurance eligibility and benefits; collect at‑service liabilities.
• Educate patients on insurance benefits and ensure accounts are financially cleared at time of service.
• Address and de‑escalate complaints to resolve issues in the moment.

Skills

Customer service

Education

High school diploma or GED

Tools

ADT system

Job description

Location Address:9521 San Mateo NE Albuquerque, NM 87113-2237Compensation Pay Range:Minimum Offer $16.36 Maximum Offer $24.26 Now Hiring: Patient Access Advocate I-AdmittingSummary:Build your Career. Make a Difference. Presbyterian is hiring a skilled Patient Access Advocate I.The Patient Access Advocate I provides primary registration of patient accounts for self-pay, government and commercial accounts on date of service for scheduled and unscheduled visits. Perform registration functions, including updating of demographics, insurance verification, collection of point of service liabilities and documentation of registration information within the ADT system. Confirm account being registered has accurate information to ensure clean billing. Must possess basic knowledge of Medicare (CMS) guidelines, as well as other Compliance Regulatory guidelines applicable to Patient Access. Provide the highest level of customer service to patients/family at time of service through registration interactions as well as providing wayfinding to patients and/or visitors. Type of Opportunity: PRN Job Exempt: No Job is based: Reverend Hugh Cooper Administrative Center Work Shift: Varied Days and Hours (United States of America)Responsibilities:Addresses and attempts to appropriately resolve complaints in the moment by using key words at key times and de-escalation processes.Ability to manage conflict and appropriately request the help of a supervisor when needed.Implement PROMISE and CARES behaviors in every encounter.Educates patients for whom they speak regarding insurance benefits and liabilities.Ensures accounts are financially cleared at time of service through account review. to alleviate patient concerns over hospital financial mattersEncounter Components:Performs the patient registration process. Manage the accurate collection of patient data which includes but is not limited to;Obtain/confirm and enter demographic and other financial information, not obtained during pre-registration/financial clearance process, necessary for account completion.Obtain missing insurance information, to include policy number, group number, date of birth, and insurance phone number if not already identified in account.Verify insurance for eligibility and benefits using online electronic verification system or by contacting payer directly.Qualifications:High school diploma or GED required.Six months of healthcare experience or one year of customer service.Must pass the two‑week Patient Access Academy with an 85% or higher. CHAA/CHAM or similar certification preferred.Basic understanding of insurance, medical terminology, billing codes, and registration processes is preferred.All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.WellnessPresbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.Why work at Presbyterian?As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.About Presbyterian Healthcare ServicesPresbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.We're Determined to Support New Mexico's Well-Being | Presbyterian Healthcare Services