Prepared Foods Team Member

Metropolitan Market; Seattle (WA); On-site; USD 22,000 - 28,000; Full time

Job summary

Metropolitan Market is hiring for a Prepared Foods & Cheese Department team member in Seattle. You’ll deliver exceptional guest experiences by sharing product knowledge, stocking displays, and keeping self-serve areas clean and well-stocked.

We seek dependable, team-oriented individuals with strong customer service, product knowledge, and time-management skills who can work a flexible schedule, including nights and weekends.

Qualifications

• 1 year of customer service and merchandising product experience preferred.
• Knowledge of food safety, HACCP/DoH guidelines, inventory & portion control preferred.
• Exceptional customer service skills required.
• Understanding of food ingredients, applications, pronunciations, and culinary uses.

Responsibilities

• Complete Prepared Foods training program (24–32 hours).
• Prioritize routine tasks with immediate guest needs in a fast-paced environment.
• Provide product information, up-sell, and close sales with guests.
• Maintain visually compelling displays and stock levels; assist with ordering and inventory.
• Keep back room, walk-ins, and freezers clean, organized, and safe.
• Engage in product promotions and community events.
• Support leadership with merchandising and display development.

Skills

Customer service

Merchandising

Food safety

Time management

Flexible schedule

Job description

THE ROLE

Team members within our Prepared Foods and Cheese Department are knowledgeable, food-loving individuals who take pride in delivering an exceptional guest experience. They actively engage with guests, share product knowledge, and ensure our wonderful self-serve displays are clean and well-stocked. Our fast-paced environment requires team members to successfully prioritize between routine tasks (such as product preparation, stocking, cleaning, and maintaining visually compelling displays) and immediate guest needs. We seek individuals who are dependable, team-oriented, and motivated to uphold our high-quality standards while contributing to a welcoming, service-driven environment.

MORE ABOUT WHAT YOU’D DO

• Complete our Prepared Foods training program to build the knowledge and skills needed for success. The program is 24–32 hours, depending on role, and begins immediately following orientation at a designated Metropolitan Market training store.
• Demonstrate genuine enthusiasm and sincerity; customize approach to meet guest needs and build rapport through individualized service.
• Effectively assess, anticipate, and follow through on guests' product-related needs and questions.
• Actively work to remain knowledgeable and current in areas of responsibility, including product knowledge.
• Move with ease from greeting to providing product information, up-selling, closing the sale, thanking guests, and inviting them back.
• Maintain product inventory at a level that supports effective sales merchandising and maximizes sales potential; assist the Leadership Team with ordering products and supplies.
• Actively work to ensure that the highest-quality products are stocked; appropriately remove and replace outdated products from sales areas daily.
• Assist with the development and maintenance of product displays that create an exciting marketplace.
• Actively participate in product promotions/focuses and community events.
• Maintain the back room, walk-in coolers, and freezer in a safe, clean, and organized manner.

WHAT WE’RE LOOKING FOR

• One year of customer service and merchandising product experience preferred.
• Knowledge of food safety, HACCP/Department of Health guidelines, inventory and portion control, and experience in merchandising products preferred.
• Exceptional customer service skills.
• Understanding of food, including ingredients, applications, pronunciations, and culinary skills.
• A high level of self-motivation and initiative.
• Ability to problem solve and have proven success working in a diverse team environment.
• Demonstrated ability to manage multiple priorities in a fast-paced environment while maintaining quality and meeting deadlines.
• Excellent time management and organizational skills.
• Curiosity and a desire to learn.
• Ability to work a flexible schedule based upon business needs, including nights and weekends.