Prepared Foods Lead: Elevate Quality & Customer Experience

Metropolitan Market; Seattle (WA); On-site; USD 55,000 - 75,000; Full time

Job summary

Metropolitan Market in Seattle seeks a Prepared Foods Lead to support the Prepared Foods Manager and Assistant Manager in product management, food safety, and customer service. The role emphasizes training team members, managing displays, and ensuring profitability through effective labor and expense control.

You will collaborate on promotions, maintain product quality, and lead daily operations while upholding HACCP standards and safety guidelines.

Qualifications

• Proven leadership skills and ability to mentor team members.
• Strong interpersonal and oral communication abilities.
• Excellent customer service and ability to build rapport with shoppers.
• Excellent time management and organizational skills.
• Proven problem-solving and decision-making abilities.
• Deep knowledge of food, ingredients, applications, and culinary basics.

Responsibilities

• Assist with product management, displays, and inventory to maximize sales and margins.
• Ensure food safety, rotation, and adherence to HACCP and health regulations.
• Lead by example, delegate tasks, and train Prepared Foods team members.
• Provide exceptional customer service, greet customers, upsell, and resolve inquiries.
• Support promotions, community events, and department-level communications.
• Maintain cleanliness and safety of department areas and equipment.

Skills

Leadership

Interpersonal communication

Customer service

Time management

Problem solving

Food knowledge

Job description

Metropolitan Market in Seattle seeks a Prepared Foods Lead to support the Prepared Foods Manager and Assistant Manager in product management, food safety, and customer service. The role emphasizes training team members, managing displays, and ensuring profitability through effective labor and expense control.

You will collaborate on promotions, maintain product quality, and lead daily operations while upholding HACCP standards and safety guidelines.