Prepared Foods Associate

Happier Grocery; New York (NY); On-site; USD 32,000 - 38,000; Full time

Job summary

Happier Grocery is hiring a Prepared Foods Associate to deliver outstanding customer service at the prepared foods counter, maintain attractive displays, and ensure quality and safety standards. You will assist customers, handle products, and contribute to a welcoming shopping experience.

The role emphasizes friendly service, accurate labeling, and efficient POS transactions, with a strong focus on cleanliness and food safety in a fast-paced setting.

Qualifications

• Experience in customer service, food service, deli, grocery or retail preferred.
• Passion for food and hospitality.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment with attention to detail.
• Strong organizational skills and cleanliness.

Responsibilities

• Greet and assist customers in a friendly, professional, and engaging manner.
• Provide product recommendations and answer questions regarding prepared foods and offerings.
• Serve, weigh, and label prepared foods per company standards.
• Prepare and replenish displays to keep products fresh and stocked.
• Monitor food quality, freshness, and presentation during shifts.
• Operate the POS system and process transactions accurately and efficiently.
• Follow all food safety, sanitation, and health regulations.
• Maintain a clean, organized, and safe work environment.
• Assist with receiving, stocking, rotating, and storing inventory using proper procedures.
• Communicate product availability, feedback, and concerns to management.
• Support department goals and other store duties as needed.
• Collaborate with team to ensure efficient operations and positive customer experiences.

Skills

Customer service

Food safety knowledge

Communication

Attention to detail

Teamwork

Flexible schedule

Tools

POS system

Job description

Summary

The Prepared Foods Associate is responsible for delivering outstanding customer service while supporting the daily operations of the Prepared Foods department at Happier Grocery. This role serves customers at the prepared foods counter, maintains attractive and well-stocked displays, ensures food quality and safety standards are met, and contributes to a welcoming shopping experience. Prepared Foods Associates play an important role in building customer loyalty by providing knowledgeable, friendly service and high-quality products.

Responsibilities

• Greet and assist customers in a friendly, professional, and engaging manner.
• Provide product recommendations and answer questions regarding prepared foods, ingredients, and offerings.
• Serve, package, weigh, and label prepared foods according to company standards.
• Prepare and replenish displays to ensure products are fresh, attractive, and fully stocked.
• Monitor food quality, freshness, and presentation throughout each shift.
• Operate the point-of-sale (POS) system and process customer transactions accurately and efficiently.
• Follow all food safety, sanitation, and health department regulations.
• Maintain a clean, organized, and safe work environment, including counters, equipment, and service areas.
• Assist with receiving, stocking, rotating, and storing inventory using proper food-handling procedures.
• Communicate product availability, customer feedback, and operational concerns to management.
• Support department goals and assist with additional store duties as assigned.
• Work collaboratively with team members to ensure efficient operations and a positive customer experience.

Qualifications

• Previous customer service, food service, deli, grocery, or retail experience preferred.
• Passion for food and hospitality.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Strong organizational skills and commitment to cleanliness.
• Ability to follow written and verbal instructions.
• Flexible availability, including evenings, weekends, and holidays as needed.
• Ability to stand and walk for extended periods.
• Ability to frequently lift, carry, push, and pull up to 50 pounds.
• Ability to bend, reach, stoop, and perform repetitive motions.
• Ability to work in refrigerated environments and around commercial kitchen equipment.