Prep Tech/QC Technician

Adorama; New York (NY); On-site; USD 40,000 - 47,000; Full time

Job summary

Adorama Rental Co. is seeking a Camera Prep Technician to ensure smooth equipment preparation and client experience. You will supervise checkout of camera packages, prepare gear accurately, and troubleshoot issues on prep days, while maintaining expert knowledge of cinema and lighting gear.

The role emphasizes on-set experience, strong customer service, and the willingness to work extended hours as needed. A technical or management degree is preferred, with 3+ years in video/photography settings.

Qualifications

• On-set experience in camera prep or rental operations.
• Strong knowledge of cinema cameras and related optics.
• Willingness to work until task is complete, including extended hours as needed.
• Excellent customer service and ability to handle high-profile clients.

Responsibilities

• Supervise checking out camera packages and all rented equipment.
• Prepare camera equipment requests accurately and efficiently for clients.
• Diagnose and troubleshoot equipment during preps.
• Maintain working knowledge of cinema/photographic/video/lighting gear.
• Assist customers and internal teams to deliver superior service.
• Communicate effectively with high-profile clients and manage expectations.
• Identify process improvements to better serve client needs.

Skills

On-set experience

Customer service

Multitasking

Lift 50+ lbs

Filmmaking passion

Education

Technical or management degree

Tools

Cinema cameras knowledge

Optics knowledge

Job description

At Adorama Rental Company, we are dedicated to empowering creators by working hand-in-hand to help them bring their vision to life—and beyond. As a trusted partner to the cinema community, we provide the tools, technical expertise, and innovative solutions that make the impossible possible. The Camera Prep Technician plays a vital role in this mission by ensuring an efficient, positive experience for our clients while assisting them with their camera preparations, enabling them to deliver their best work.

• Growth Mindset: We set high standards, embrace failure, and are open to change.
• Be Customer-Centered:We focus on the end-to-end customer experience.
• Take Ownership & Dig Deeper:We are proactive, use data, and avoid shortcuts.
• Think Like a Start-Up:We move fast, stay flexible, and celebrate every win.
• Be Humble & Respectful:We assume positive intent, listen actively, and support one another.

What You'll Do

• Supervise checking out camera packages and all other rented equipment
• Accurately and efficiently preparing camera equipment and accessories requests from clients
• Diagnose and troubleshoot issues with equipment during preps
• Have and maintain a working knowledge of Cinema/ Photographic/Video/Lighting equipment.
• Assist with customers and all internal departments to deliver the highest customer service.
• Efficacy in communicating and dealing with high profile clients.
• Continuously look for ways to improve the processes to better serve our client’s needs.
• Maintain a friendly and professional appearance.
• Additional responsibilities may be assigned to meet our business needs.
• Maintains a high quality of service standards set by Adorama Rental Co.

What Will Help You Thrive

• On-set experience as a Camera Assistant or a Camera Prep Technician at a Rental House or Production Co.
• Extensive knowledge of and experience with digital cinema cameras and optics
• Willingness to work until job is complete, extended hours as needed
• Strong multitasking skills and ability to work well under pressure
• Passion for filmmaking and filmmakers
• Provide exemplary customer service to both internal and external clients
• Must be able to lift, push or pull up to 50+ lbs

Key Performance Indicators (KPIs):

• Customer satisfaction, punctuality, efficiency, works well with others

Qualifications:

• Must have 3 + years of experience in video / photography industry
• A technical or management degree is preferred

Pay range for this role:

$29 - $34 USD

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Adorama’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.