Premium Ticketing Coordinator (Crypto.com Arena)

Socket.dev; Los Angeles (CA); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

Paid holidays

Vacation and sick time

401k with company match

Job summary

AEG is seeking a Premium Ticket Coordinator to provide clerical and administrative support for the Ticket Operations department at Crypto.com Arena in downtown Los Angeles. You will handle ticket orders, payments, and game-day operations while ensuring accuracy and guest satisfaction.

The role requires strong organization, attention to detail, and excellent communication. Evening, weekend, and holiday availability is expected, with a comprehensive benefits package and competitive pay scale.

Qualifications

• High School Diploma or equivalent; BA/BS preferred.
• 2–4 years of related work experience, ticketing software experience valued.
• Strong organizational, communication and problem-solving skills.
• Ability to work evenings, weekends and holidays as needed.
• Proficient with MS Word, Excel and Outlook; able to learn business systems.

Responsibilities

• Process tasks and ticket orders using ticketing software.
• Coordinate ticket mailings and will call printing.
• Process payments and manage payment plans for clients.
• Support game-day operations and fulfill last-minute ticket requests.
• Prepare deposit reports and maintain payment grids.
• Assist in building arena offers for the Event Suite Sales team.

Skills

Organized / Detail-oriented

Customer service

Cash handling

Microsoft Office

Communication

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

Ticketing software

Microsoft Office

Job description

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

Crypto.com Arena has an unrivaled reputation for excellence, having established itself as one of the worlds busiest and most successful venues in the world. As the home of three professional sports franchises - the NBA's Los Angeles Lakers, the NHL's LA Kings and the WNBA's Los Angeles Sparks - Crypto.com Arena has proven to be a home court advantage for the local teams. The AEG owned and operated arena continues to distinguish itself as the host of major, high-profile events of national and international distinction including the 2004, 2011 & 2018 NBA All-Star Games, 2002 & 2017 NHL All-Star Games, 2000 Democratic National Convention, 2009 World Figure Skating Championships and 21 GRAMMY Awards shows. For a quarter of a century, Crypto.com Arena has been marked with performances and special events that brought international stature to the downtown Los Angeles venue including concerts headlined by Taylor Swift, Drake, Beyoncé, Prince, U2, Paul McCartney, Garth Brooks, Usher, Jay-Z, Keith Urban, Roger Waters, Britney Spears, Katy Perry, Ed Sheeran, Kendrick Lamar, Michael Bublé, Carrie Underwood and Justin Timberlake, as well as world championship boxing, family shows and other live events. Crypto.com Arena is not only a great venue for sports and entertainment, but it also holds a special place in the hearts of the local community. The arena has witnessed many historic moments, unforgettable performances, and become an iconic landmark in the region for the most popular and important events.

Job Summary:

The Premium Ticket Coordinator will provide clerical, administrative, and "Day of Game" support for the Ticket Operations department under the general direction of Ticket Operations management.

Essential Functions:

• Process tasks and ticket orders using ticketing software. Coordinate and execute all ticket mailings and will call printing.
• Process payments and manage payment plans for contracted, event suite and Hyde Lounge clientele.
• Work game day operations for home games and special events. Troubleshoot any issues that may arise and fulfill last minute ticket requests.
• Prepare deposit reports and other reports as requested.
• Update and maintain the collections, payment plan and guest pass grids.
• Assist in building Crypto.com Arena offers for the Event Suite Sales team.
• Identify and suggest processing efficiencies for sales and ticket operations.

Required Qualifications:

• High School Diploma or its equivalency (BA/BS Degree Preferred).
• 2-4 years of related work experience, with at least one year experience utilizing ticketing software.
• Highly organized, resourceful, detailed-oriented, quick learner.
• Ability to work under pressure of a fast-paced operation and under time constraints.
• Ability to handle large sums of money utilizing prescribed cash management controls and day-to-day tasks concurrently.
• Ability to prioritize workload and solve problems quickly and react to difficult situations appropriately.
• Ability to read, listen and communicate effectively in English, both verbally and in writing.
• Ability to interact and communicate effectively and in a professional, diplomatic and mature manner not only with clients and guests, but with co-workers within the organization.
• Excellent guest and client service capabilities.
• Ability to access and input information using a moderately complex computer system.
• Proficient with Microsoft Word, Excel, and Outlook; ability to learn required business systems.
• Must be able to work evenings, weekends and holidays, as needed.
• Background in Sports/Entertainment/Hospitality industry preferred.

Pay Scale:

$21.27 - $30.12

Bonus:

This position is not eligible for a bonus under the current bonus plan requirements.

Benefits:

Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions. We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.

Employer does not offer work visa sponsorship for this position.

This Employer is subject to the Fair Chance Initiative for Hiring Ordinance (FCIHO) (LAMC 189.00)