Premium Supervisor - Xfinity Center

asmglobal; Mansfield (MA); On-site; USD 25,000 - 30,000; Full time

Job summary

Legends Global is seeking a dedicated supervisor for the VIP stand to oversee staff, assist with setup and closing duties, and maintain compliant, clean work stations. You will manage inventory, ensure accurate paperwork, and enforce alcohol and health policies across events.

The role requires strong guest service skills, team leadership, and flexibility to work varied shifts, including evenings and weekends. A hospitality background is preferred.

Qualifications

• High school diploma or better required, some post-secondary preferred.
• Experience in hospitality or venue operations is a plus.
• Knowledge of health and safety standards is essential.

Responsibilities

• Supervise and coordinate stand workers in the VIP area and assist with setup and closing procedures.
• Maintain clean, stocked work stations and manage inventory counts.
• Complete required paperwork accurately and promptly.
• Enforce alcohol policies and health guidelines for food preparation.
• Coordinate schedules and ensure staff coverage for events and holidays.
• Provide excellent guest service and resolve issues to exceed expectations.

Skills

Customer service

Inventory management

Food & beverage knowledge

Staff supervision

Alcohol policy compliance

Flexibility

Education

High School or better

Some post college

Tools

POS system

Job description

The Role

Supervises and coordinated activities of stand workers in the VIP area. Oversees and/or participates in stand set-up and closing procedures (ex: counting inventory, prep, cleaning) Ensures that all work stations remain clean and sufficiently stocked. Orders replacement stock from runners as necessary. Efficiently and accurately completes any required paperwork. Ensures that all employees are adhering to alcohol policies. Manages staff to ensure food preparation meets guidelines set by Legends and the board of health. Must be knowledgeable of all positions, willing and able to fill any position in the location, if needed. At closing, works with other stand personnel to properly count ending inventory, clean equipment, and organize stock for the following event.

Company Overview:

Legends Global is a holistic agency that specializes in delivering solutions for legendary brands. We approach each project with our 360-degree service solution. Our Global Planning, Global Sales, and Hospitality service solutions collaborate on every project to ensure success across each of our six verticals including professional sports, collegiate, attractions, entertainment, international, and conventions.

Our intellectual property is our people. It's our expertise that makes up Legends Global. We know what it's like to be on the team, business, or athletic department side, which drives our passion in creating solutions for our partners. Collectively, our leadership has over 300 years of experience in sales and sponsorship, analytics and valuation, hospitality and operations.

Responsibilities

Supervises and coordinated activities of stand workers in the VIP Area. Oversees and/or participates in stand set-up and closing procedures (ex: counting inventory, prep, cleaning) Ensures that all work stations remain clean and sufficiently stocked. Orders replacement stock from runners as necessary. Efficiently and accurately completes any required paperwork. Ensures that all employees are adhering to alcohol policies. Manages staff to ensure food preparation meets guidelines set by Legends and the board of health. Must be knowledgeable of all positions, willing and able to fill any position in the location, if needed. At closing, works with other stand personnel to properly count ending inventory, clean equipment, and organize stock for the following event.

• Knowledgeable of POS system including voids, credit card issues, closing out procedures
• Inputting daily event sheets and daily reports
• Work closely with the customer service department to improve customer service in all assigned areas
• Do inventory at assigned locations
• Handle assigned area schedules, make changes, print and post them
• Must maintain a friendly, positive attitude and a professional demeanor at all times
• Ability to interact with guests and staff in order to insure guest satisfaction
• Must have extensive knowledge of food and beverage menu, specials and services offered
• Know the "layout" of the venue and assigned area where you are working
• Provide guests with personal service and attention to detail that will exceed expectations
• Maintain a clean, neat and safe work area
• Ability to assure compliance with company service standards, company inventory and cash control procedures
• Work as a team with fellow associates and other service departments within venue
• Ability to work a flexible schedule to meet service demand levels, including days, nights, weekends and holidays
• Must meet state and local health requirements for food handlers and alcoholic beverage services.

Follow and encourage your team to follow all safety policies and procedures, including but not limited to looking for and reporting any unsafe work conditions, and complete company-wide safety training and any additional job specific safety training.

Report all safety incidents (injuries and illnesses) into the company’s risk management system (Origami Risk) on the same day that the safety incident has been reported to you.

pay rate: $18-$22 per hour

Legends Global is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information

Qualifications

Education

Preferred

High School or better in Other.

Some post college or better in Other.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.