Premium Specialist

Southern-Farm-Bureau-Life-Insurance-Company; Lakeover (MS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Pension Plan

Tuition Reimbursement

Employee Engagement

Job summary

Southern Farm Bureau Life Insurance seeks a Premium Specialist in Jackson, MS to support premium collection from policyholders and agents. You will handle EFTs, direct billing and loan repayments, while multi-tasking calls and transactions with accuracy.

You will validate forms, update payment details, process various payment methods, and resolve discrepancies. This role emphasizes teamwork, integrity, and timely customer service.

Qualifications

• Associate's degree preferred with 1 year of customer service or 3 years in an office environment
• Strong MS Word skills and basic computer literacy
• Excellent organizational skills and ability to multi-task
• Effective communication and teamwork
• Accountability for results and service quality

Responsibilities

• Assist policyholders, agents and internal teams with premium collection questions (EFT, direct billing, loan repayments)
• Handle a high volume of calls and transactions; document and process accordingly
• Validate form accuracy for processing and update payment details
• Process direct payments (checks, credit cards, phone payments, third-party portals) and resolve discrepancies
• Reconcile suspense reports and daily deposits; monitor error reports and maintain balances

Skills

Customer service

Multi-tasking

Organizational skills

Communication skills

Teamwork

Education

Associate's degree

Tools

MS Word

Job description

Job Opportunity: Premium Specialist at Southern Farm Bureau Life Insurance

Company Overview:

Southern Farm Bureau Life Insurance is a leading provider of life insurance and financial services. We are committed to serving our policyholders and communities with integrity and excellence. As the Premium Specialist, you’ll be an essential part of our Premium Accounting team, contributing to the success of our organization.

Location:

Jackson, MS

Role and Responsibilities:

The Premium Specialist assists policyholders and agents with payments received through irregular sources accurately and timely on a daily basis.

Your responsibilities will include:

• Assists agents, policyholders and internal departments with questions regarding premium collection methods including EFT transactions, direct billing and loan repayments.
• Multi-tasks between answering and documenting numerous phone calls and processing transactions interchangeably and in a timely manner.
• Validates accuracy of forms for processing.
• Changes payment modes, resumes and stops bank drafts as requested by policyholders and agents.
• Changes draft dates, bank account numbers, billing mode and addresses as requested.
• Maintains follow-ups, emails and correspondence in a timely manner.
• Processes Electronic Funds Transfer Returned Items Report daily, which includes adding and reversing debits and credits (check returns) and maintains account balances.
• Applies and processes direct payments through personal checks, credit card payments, payments made by phone, list bill, third party administrators such as Vanco, and money received from mail services and various departments.
• Clears the exception report sent by Regions bank form exceptions and correspondence sent through Lockbox.
• Research and resolve customer disputes and discrepancies.
• Process refunds due to bank errors.
• Reconcile suspense reports and account balancing including cash discrepancies and preparing totals for daily deposits.
• Review and reconcile daily error reports.

Qualifications:

• Associate's degree, preferably in a business-related field and one year of customer service-related experience or three years of customer service experience in an office environment
• Basic skills using MS Word
• Excellent organizational skills
• Ability to multi-task and handle a large workload of calls and transactions
• Ability to function effectively in the workplace as exhibited through one's integrity, courage to act and communication skills
• Ability to work with others effectively through one's respect for people and commitment to teamwork
• Ability to meet organizational goals and customer expectations as exhibited through one's accountability for results, commitment to service and initiative
• Ability to perform the essential functions of the job as exhibited through one's growth in job knowledge and professional development

Employee Benefits:

We value our employees’ well-being and offer a comprehensive benefits package:

• Health Insurance:
• Comprehensive coverage for employees and their families.
• Access to an onsite clinic, preventive care, and prescription drugs.
• Mental health coverage and an Employee Assistance Program.
• Active Lifestyle Rewards Program:
• Incentives for maintaining an active lifestyle.
• Rewards for participating in fitness challenges and wellness activities.
• Weight Management Programs:
• Customized weight management plans.
• Support for achieving and maintaining a healthy weight.
• Employee Engagement:
• Opportunities to connect with colleagues.
• Fun teambuilding activities.
• Annual events for employees and their families
• Company Picnic, Thanksgiving lunch, Christmas Reception.
• Family Fun Night
• Onsite Cafe:
• Convenient access to nutritious meals.
• Promoting healthy eating habits.
• Learning & Development:
• Continuous learning opportunities.
• Tuition reimbursement for further education.
• Pairing employees with mentors.
• Professional growth and guidance.
• Promotional Opportunities:
• Advancement within the company.
• Life Insurance and Company-Funded Pension:
• Financial security for employees and beneficiaries.
• Paid time off for volunteering.
• Contributing to the community.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.