Premium Solutions Manager - UK

Ideals; United States; Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Remote-first flexibility

Home workplace budget

Co-working expense coverage

Individual IT budget

Top-tier tech & AI tools

Ideals Academy access

Pension contribution

Meetups with local team

Internal referral program

Job summary

Ideals is seeking a Premium Solutions Manager to join a remote team and serve as the go-to operational partner for investment banking clients. You will work with the UK-based Key Accounts sales team to ensure flawless execution from onboarding through deal close.

The role requires a tech-savvy, calm under pressure professional who can untangle complex issues, communicate solutions clearly, and build immediate credibility with top-tier clients.

Qualifications

• 2+ years in a Solutions Manager, Account Manager, Technical Account Manager, Sales Engineer, or Customer Support role
• Ability to perform under high pressure and meet deadlines
• Clear, confident communicator capable of simplifying complex issues
• Strong emotional intelligence and judgment to guide, execute, or escalate
• Sharp analytical and problem-solving abilities with root-cause focus
• Highly organized, proactive, and able to manage multiple priorities

Responsibilities

• Enable premium clients to execute projects through high-touch operational execution, product guidance, and workflow coordination
• Build trusted relationships with deal execution teams and other stakeholders as needed
• Guide clients during onboarding, project launch, migrations, and critical phases
• Run regular check-ins to surface risks before they escalate
• Use AI and other tools to identify risks and friction points early
• Advise on best-practice setup, permissions, workflows, governance, and user management
• Investigate issues, identify root causes, and resolve hands-on or propose workarounds
• Coordinate operations within the data room and with cross-functional teams to resolve client-critical matters

Skills

Client relationship

Excellent communication

Problem-solving

Organizational skills

Job description

Get to know us

Ideals is a global B2B SaaS product company recognized as the most highly rated and customer-centric brand in the secure business collaboration market. Trusted by over 2,000,000 business users at 300,000 companies worldwide, our data room platform powers hundreds of billion-dollar M&A deals every day for the world’s top investment banks, advisory firms, and corporate dealmakers.

The role

We’re looking for a Premium Solutions Manager to join our remote team in London and become the go-to operational partner for investment banking associates, analysts, and deal teams executing high-stakes M&A transactions. Working hand-in-hand with our Key Accounts sales team across the UK, you’ll ensure every advisory and investment banking client experiences flawless execution – from onboarding through deal close.

This role is for someone tech-savvy and sharp under pressure: capable of untangling complex issues quickly, communicating solutions with absolute clarity, and building instant credibility with some of the world’s most demanding business professionals.

This is a unique opportunity to build a track record at the center of the world’s most important M&A deals, inside a multinational, fast-evolving SaaS company.

What you will do

• Enable strategic and premium clients to execute their projects successfully through high-touch operational execution, product guidance, and workflow coordination

• Build trusted operational relationships primarily with the deal execution team, while maintaining credibility with other stakeholders when required

• Guide clients during onboarding, project launch, migrations, and other critical project phases

• Run regular check-ins with the client team and internal sales account owner to surface early warning signs early, before they escalated

• Use AI-assisted and conventional tools to proactively identify risks, errors, or friction points before they surface as client-reported issues

• Advise clients on best-practice setup, permissions, workflows, governance structures, Q&A processes, reporting, and user management

• Investigate clients’ issues, identify root causes rather than symptoms, and resolve hands-on or propose practical workarounds

• Perform operations within the data room: user invitations, permissions setup, redaction, translation, migrations, exports, Q&A configuration, and so on directly or by coordinating the Professional Services team

• Coordinate with Sales, Product, Customer Support, Legal, Security, Professional Services, and Operational teams to resolve client-critical matters efficiently

• Ensure accurate documentation of client requests, actions, decisions, escalations, and follow-up items

• Share recurring issue patterns, workarounds, and best practices with Customer Support, Sales, and Product teams

• Contribute to retention and expansion outcomes indirectly by improving client experience, product adoption, operational confidence, and trust in Ideals

What you bring

• 2+ years of experience in a Solutions Manager, Account Manager, Technical Account Manager, Sales Engineer, or Customer Support role – ideally supporting high-stakes or deadline-driven B2B clients

• Comfortable operating in fast-paced, high-pressure environments where deadlines are measured in hours, not weeks

• Clear, confident communicator – able to explain complex technical issues simply, in writing and in live conversation

• Naturally client-driven, with strong emotional intelligence and the judgment to know when to guide, when to execute, and when to elevate

• Sharp analytical and problem-solving skills, with a knack for finding root causes and real solutions, not just high-level advice

• Highly organized and proactive self-starter, comfortable managing multiple concurrent priorities without close supervision

• Native-level proficiency in English; additional business languages are a plus

Nice to have

• SaaS, financial, fintech, or information security industry background

• Genuine interest in financial markets, M&A, or the investment banking world

• Experience using AI tools to drive business efficiency, streamline processes, or enhance data-driven decision-making

Our assessment process

• Screening call with the Talent Acquisition Specialist (45 mins)

• Presentation and Role Play

• Competency-based interview with the Talent Acquisition Specialist (90 mins)

• Hiring Manager interview (60 mins)

What we offer

We highly value our people, so we will empower you with all the resources and support to help you reach your full potential.

For your best work

• Remote-first flexibility to shape your ideal workday

• Home workplace budget

• Co-working expense coverage

• Individual IT budget for extra equipment

• Top-tier tech and AI-powered tools

For your growth

• Access to Ideals Academy with numerous courses

• Investment in external learning and development activities

• Guidance in Personal Development Plan creation

• Professional literature and subscriptions coverage

• Support of your passion as a speaker or writer

• Internal talent mobility opportunities

For your well-being

• Tailored Wellness Package for your physical and mental health

• Funding for sports competitions

• Paid health-related time-off

• 25 business days of annual leave

• NEST pension program contribution

Extra perks

• Budget for meetups with your local team

• Generous internal referral program

Our culture

Commitment, Excellence, Collaboration, Trust and Care are core values to the Ideals team. For us, these are the principles that every Idealer lives and breathes. We are on the lookout for like-minded individuals who share our values. By doing so, we create a team where talents feel at ease and work to the best of their abilities.

Ideals is an equal opportunity employer

Ideals is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people from all walks of life. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, or citizenship.