Premium Retail Lead — Customer Experience & Ops

Le Creuset; Rehoboth Beach (DE); On-site; USD 40,000 - 56,000; Full time

Job summary

Le Creuset is seeking a Retail Sales Lead/Key Holder to support sales, customer service, and store operations. You will handle opening and closing duties, secure the store, manage cash-handling, and ensure operational checks are completed.

You will drive sales by sharing product knowledge on cooking, baking, and entertaining, maintain visual standards, collaborate with the team, and adapt to a dynamic schedule including weekends and holidays.

Qualifications

• Retail or customer service experience preferred.
• Experience with opening/closing procedures and cash handling.
• Dependability, sound judgment, and adherence to security procedures.
• Customer-focused approach with strong communication and teamwork.
• Flexibility to work varied schedules including weekends and holidays.

Responsibilities

• Open and close the store following approved procedures.
• Support sales and customer experience through personalized service.
• Maintain cash management and visual/operational standards.
• Contribute to a positive team environment and adapt to changing needs.

Skills

Customer service

Cash handling

Opening/Closing procedures

Teamwork

Product knowledge

Job description

Le Creuset is seeking a Retail Sales Lead/Key Holder to support sales, customer service, and store operations. You will handle opening and closing duties, secure the store, manage cash-handling, and ensure operational checks are completed.

You will drive sales by sharing product knowledge on cooking, baking, and entertaining, maintain visual standards, collaborate with the team, and adapt to a dynamic schedule including weekends and holidays.