Premium Onboarding Partner, DDfB

DoorDash USA; New York (NY); On-site; USD 78,000 - 115,000; Full time

Job summary

DoorDash is seeking a Premium Onboarding Partner to own the implementation and launch experience for high-value DoorDash for Business and Catering customers. From Sales handoff through successful launch, you will translate business needs into the right product configuration, technical setup, and onboarding strategy.

You will consult on configuration and integrations (SSO/SCIM), help establish user-management via SFTP, and train administrators to manage programs through the Admin Portal, driving

Qualifications

• 2+ years of experience in customer onboarding, implementation, customer success, technical support or a related customer-facing role
• Experience owning customer projects or implementations end-to-end and managing multiple launches

Responsibilities

• Own a portfolio of new customer implementations from Sales handoff through successful launch.
• Translate customer goals into product configuration and launch plan.
• Guide technical implementation including SSO/SCIM and user-management solutions like SFTP.
• Train administrators on the Admin Portal and develop launch communications to drive enrollment and adoption.
• Partner with Account Executives and cross-functional teams to identify risks and unblock launches.
• Leverage AI and automation to improve onboarding and scale playbooks.

Skills

Customer onboarding

Project management

Technical guidance

Training administrators

Cross-functional collaboration

AI productivity tools

Job description

About the Team

DoorDash for Business provides meal solutions to our corporate clientele, but we aren’t stopping there. Our mission is to become the premier benefits partner for executives, employees, and administrators across the globe, leveraging the DoorDash platform to deliver industry-leading selection, quality, and customer service to every business customer for every business use case. We are building an entrepreneurial, customer-obsessed, and fast-moving team to create the right products and services for the future of work.

About the Role

We’re looking for a Premium Onboarding Partner (POP) to own the implementation and launch experience for our highest-value DoorDash for Business and Catering customers. From Sales handoff through successful launch, you will serve as the customer’s launch quarterback — translating their business needs into the right product configuration, technical setup, and onboarding strategy.

You’ll serve as a consultant to customers on how to best configure the DoorDash for Business platform, support technical integrations such as SSO and SCIM, help establish user-management solutions such as SFTP, and train administrators to confidently manage their programs through the Admin Portal. You’ll also develop launch strategies that drive employee awareness, enrollment, engagement, and adoption.

This role sits at the intersection of customer strategy, technical implementation, and operational execution. You’ll partner closely with customers, Account Executives, and internal technical and operational teams to solve problems, remove launch blockers, and ensure customers are set up for long‑term success from day one.

Reporting to the Manager of Client Success, you’ll be a critical operator on the Customer Success & Operations team, owning the customer launch experience and ensuring customers are set up for long‑term success with DoorDash

You’re excited about this opportunity because you will…

• Own a portfolio of new customer implementations from Sales handoff through successful launch, driving milestones, SLAs, and an exceptional onboarding experience
• Translate customer goals and use cases into the right product configuration and launch plan, consulting on program design and setup
• Guide technical implementation, including integrations such as SSO and SCIM and user‑management solutions such as SFTP
• Prepare customers for launch by training administrators on the Admin Portal and developing communication strategies that drive employee enrollment, engagement, and adoption
• Partner with Account Executives and cross‑functional teams to proactively identify risks, resolve blockers, and keep launches on track
• Use AI, automation, customer insights, and product expertise to solve problems, improve the onboarding experience, and continuously scale and optimize our implementation playbooks

We’re excited about you because…

• You have 2+ years of experience in customer onboarding, implementation, customer success, technical support or a related customer‑facing role
• You have experience owning customer projects or implementations end‑to‑end and can manage multiple launches, priorities, dependencies, and deadlines simultaneously
• You are technically curious and comfortable learning complex products, guiding customers through configuration and integrations, and translating business needs into actionable solutions
• You are a strong communicator and relationship builder who can confidently lead customer meetings, trainings, and technical or operational discussions while driving accountability
• You are a proactive, analytical problem solver who identifies risks early, uses data to inform decisions, and thrives in a fast‑moving, evolving environment
• You are fluent in using AI and modern productivity tools to work more efficiently, improve problem‑solving, and raise the quality and scale of your work

Compensation

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

DoorDash cares about you and your overall well‑being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family‑forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See below for paid time off details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.

$78,200 — $115,000 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door‑to‑door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well‑being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non‑Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non‑binary or gender non‑conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently‑abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non‑discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.