Senior Associate, Strategy & Operations, DoorDash for Business (Merchant)

DoorDash, Inc.; New York (NY); On-site; USD 87,000 - 128,000; Full time

Benefits offered by this job

Premium healthcare

Wellness reimbursement

Paid parental leave

Paid time off

Paid holidays

Commuter benefits

Job summary

DoorDash for Business is seeking a Strategy & Operations Senior Associate to pilot and scale product features that improve delivery quality, ensuring every order arrives on time, properly labeled, and supported by strong contingency options.

You will shape the experience for clients, dashers, and merchants across the entire journey, partner cross-functionally to design tests and go-to-market plans, and translate insights into real product improvements in a build-and-launch role.

Qualifications

• 3+ years of experience in strategy and operations, commercial management, operations, or consulting.
• Proven track record of leading cross-functional initiatives in a fast-moving environment.
• Analytical thinker with the ability to deliver actionable recommendations from data; intermediate SQL preferred.
• Customer-obsessed mindset across clients, merchants, and dashers.
• Comfort with ambiguity and rapid learning.

Responsibilities

• Experiment using data-driven decision-making to run tests and lead product/feature improvements.
• Collaborate with product and engineering to sharpen tools that drive quality and scale.
• Analyze economics and patterns, building models to guide decisions.
• Execute test plans and initiatives to measurably improve merchant and dasher quality.
• Partner across sales, partner management, operations, product, engineering and business development to elevate the experience for all stakeholders.

Skills

Cross-functional leadership

Analytical thinking

SQL experience

Customer focus

Problem-solving under ambiguity

Job description

About the Team

DoorDash for Business is building the premier corporate dining and benefits platform—helping companies of all sizes feed their teams through industry-leading products and meal programs. Our mission is to become the go‑to solution for executives, administrators, and employees who need seamless, high-quality food programs at work. We move fast, operate with an ownership mindset, and are growing new product lines to better serve our corporate customers.

About the Role

As a Strategy & Operations Senior Associate for DoorDash for Business, you’ll be at the center of piloting and scaling product features that transform delivery quality, making sure every order arrives on time, accurate, properly labeled, and backed by strong options when something goes wrong. You’ll shape the experience for clients, dashers, and merchants across the entire journey, not just one piece of it. This is a build-and-launch role: you’ll partner cross-functionally to design testing frameworks and go-to-market plans, then turn insights from our core audiences into real product improvements. Expect to wear a lot of hats, from support and analytics to close partnership with product, often all in the same week.

You will report into the Manager, Strategy & Operations for DoorDash for Business and can work remotely or hybrid depending preference.

You're excited about this opportunity because you will…

• Experiment – Use data-driven decision-making and sound business judgment to run tests and lead product/ feature improvement efforts
• Optimize – Partner with product and engineering teams to continually sharpen the tools that drive quality
• Analyze – Build models that evaluate economics and patterns, turning data into clear decisions
• Execute - Design and run test plans and initiatives that measurably improve merchant and dasher quality
• Collaborate – Work across sales, partner management, operations, product, engineering, and business development to elevate the experience for merchants, dashers, and clients alike

We're excited about you because…

• You have 3+ years of experience in strategy and operations, commercial management, operations, or consulting; direct management experience, high-growth startup (scaling a business from 0 - 1) experience is preferred
• You have a proven track record of leading cross-functional initiatives, hitting goals, and succeeding in a complex and fast moving environment
• You are an excellent analytical thinker who can deliver actionable recommendations out of complex datasets; intermediate SQL experience strongly preferred
• You are customer obsessed - whether that is our clients, merchants or dashers and comfort talking / working with people from all walks of life
• You’re unafraid of ambiguity. You don’t need a playbook. You dive into difficult problems and come up with a plan. Rapid change and learning is exciting to you.

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See below for paid time off details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.

$87,000 — $128,000 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We’re committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.