Premium Manager - M&T Bank Stadium

Compass Group Poland Sp. z o.o.; Baltimore (MD); On-site; USD 65,000 - 83,000; Full time

Job summary

An established industry player in sports and entertainment hospitality seeks a Premium Manager to oversee operations at a prestigious venue. In this dynamic role, you will lead a dedicated team, ensuring exceptional service and quality in dining experiences. Your responsibilities include managing client relations, executing catering services, and maintaining high standards of hospitality. This position offers an exciting opportunity to work in a vibrant environment, where your contributions directly enhance guest satisfaction and operational success. Join a company that values diversity and fosters a culture of growth and authenticity.

Benefits

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Flexible Time Off Plan

Paid Parental Leave

Holiday Time Off

Employee Assistance Program

Qualifications

• Two to four years of fine dining restaurant management experience required.
• Excellent communication and computer skills are needed.

Responsibilities

• Oversee day-to-day operations for a corporate dining account.
• Manage client relations and ensure food quality.

Skills

Communication Skills

Operations Management

Team Leadership

Customer Service

Education

Associate's Degree

Tools

MS Office

Job description

Levy Sector

Position: Premium Manager - M&T Bank Stadium

Salary: $65000 - $83000

Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self.

About Levy
The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.

Job Summary

Job Summary:

Working as a Premium Manager, you are responsible for overseeing day-to-day operations for a corporate dining account. You will manage and lead a team of associates. You will be responsible for managing client relations, along with ensuring that the food offered to the customers is of superior quality. Additionally, you will be responsible for the following:

Key Responsibilities:

• Ensures all catering services exceed guest expectations
• Successfully presents Levy catering services to guests in a manner that exceeds guest expectations and profitability
• Communicates client’s needs through timely and detailed written and verbal communications to ensure internal understanding/compliance and external guest’s expectation of services
• Develops location-specific food and wine knowledge
• Initiates contact with clients to secure their food and beverage selections in advance of event date
• Holds team accountable to steps of service to deliver great guest service
• Ensures team members are consistently delivering heartfelt hospitality to every guest, every time
• Ensures show quality standards are maintained at all times
• Builds and maintains strong relationships with clients, guests, subcontractors, not-for-profits and Levy team members
• Regularly obtains feedback from clients and guests to improve operations
• Supports and communicates Company initiatives
• Respond and assist in any departmental guest service issues
• Executes all menus, promotions and programs as outlined by the Director of Catering in accordance with Levy standards
• Employs good safety and sanitation practices
• Follows and enforces responsible alcohol service policies
• Executes required daily reporting in a timely manner
• Completes required department reports and complies information at month-end closing
• Ensures team members adhere to Levy Company guidelines as stated in the team member training manual and employee handbook
• Ensures the continual process of revenue development
• Promotes the sale of profitable Levy services
• Prepares account forecasts and analysis of group sales in accordance with Levy Core Signature Guidelines
• Ensures the complete billing for client services and receipt of payments in accordance with Levy standards
• Uses all performance management tools to provide guidance and feedback to team members
• Promotes a cooperative work climate, maximizing productivity and morale
• Conducts regularly scheduled meetings to ensure lines of communication are open between management and team members
• Interviews, hires, trains and develops team members according to Levy guidelines
• Displays a positive attitude towards team members
• Other duties, as assigned

Preferred Qualifications:

• Minimum of Associate's Degree preferred
• Two to four years fine dining restaurant management experience is required
• Comprehensive food and wine knowledge. Applicant should be well versed on food and wine pairings
• Requires operations management experience with purchasing knowledge
• Excellent communication and computer skills are needed, including knowledge of MS Office products
• ServSafe Certified preferred

Curious about Life at Levy? Check it out: Levy Culture

Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Applications are accepted on an ongoing basis.

At Levy, team = family. And we’ll always take care of family, learn more about Levy benefits offered.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off Plan
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Levy maintains a drug-free workplace.

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

Req ID:1416506

Levy Sector

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Jo-Ann M Patterson

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