Premium Manager

Compass Group USA; Indianapolis (IN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/AD&D

Retirement Plan

Flexible Time Off

Job summary

Levy is seeking a Premium Manager to uphold high standards of guest experience, safety, and financial performance at our hospitality venues. You will lead a seasoned food and beverage team, coaching staff to maximize operational performance and execution.

The ideal candidate has 3+ years in hospitality leadership, strong financial acumen, and a passion for delivering exceptional guest service. This role emphasizes collaboration with clients and Levy teams to drive results on site.

Qualifications

• 3+ years of leadership experience in hospitality or retail.
• Bachelor’s Degree in Hospitality Management is preferred.
• High level of computer literacy.
• Understanding of financial concepts.
• Passion for hospitality, food, and retail.
• Excellent interpersonal and stakeholder management skills.

Responsibilities

• Understands all menus, product offerings, packaging and pricing.
• Ensures premium areas have proper displays and merchandise.
• Executes all security, safety and sanitation standards.
• Provides operational planning to ensure appropriate staffing and product levels.
• Follows and executes preventative maintenance schedule set by Director of Premium.
• Holds team accountable to steps of service to deliver guest service.
• Ensures show quality standards are maintained at all times.
• Builds and maintains relationships with clients, guests, subcontractors, not-for-profits and Levy team members.
• Regularly obtains feedback from clients and guests to improve operations.
• Responds and assists in any departmental guest service issues.

Skills

Leadership

Communication

Financial literacy

Guest service orientation

Stakeholder management

Education

Bachelor’s Degree in Hospitality Management

Tools

POS systems

Job description

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Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where

Other Forms of Compensation: you can be your authentic self.

About Levy
The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.

Job Summary

The Premium Manager is responsible for ensuring high standards of the guest experience, safety, and financial performance. The ideal candidate will be an experienced food and beverage leader. A great coach who can get the best out of people and continually drive operational performance and execution.

Detailed Responsibilities

• Understands all menus, product offerings, packaging and pricing
• Ensures premium areas have proper displays and merchandise
• Executes all security, safety and sanitation standards
• Provides operational planning to ensure appropriate teaming levels are met, as well as adequate products ordered to service each concession event
• Follows and executes preventative maintenance schedule as set forth by Director of Premium
• Holds team accountable to steps of service to deliver great guest service
• Ensures show quality standards are maintained at all times
• Builds and maintains strong relationships with clients, guests, subcontractors, not-for-profits and Levy team members
• Regularly obtains feedback from clients and guests to improve operations
• Responds and assists in any departmental guest service issues
• Executes all menus, promotions and programs as outlined by the Director of Operations/Department Head in accordance with Levy standards
• Achieves daily sales and assigned cost goals
• Achieves assigned budget goals
• Follows and enforces responsible alcohol service policies
• Effectively verifies all opening and closing inventories
• Executes required daily reporting in a timely manner
• Ensures required department reports are completed and information is compiled at month-end closing
• Ensures team members adhere to Levy Company guidelines as stated in the team member training manual and employee handbook
• Forecasts and adequately schedules team members to meet operational needs and desired targets
• Ensures proper cash handling procedures are being performed
• Ensures assigned areas are fully stocked and are ready for operation
• Ensures complete maintenance and on-site training of the current POS system and concession equipment
• Conducts regularly scheduled meetings to ensure lines of communication are open between management and team members
• Interviews, hires, trains and develops team members according to Levy guidelines
• Other responsibilities, as needed

Job Requirements

• 3+ years of leadership experience in hospitality or retail
• Bachelor’s Degree in Hospitality Management is preferred
• High level of computer literacy
• Understanding of financial concepts
• Passion for hospitality, food, and retail
• Excellent interpersonal and stakeholder management skills

At Levy, team = family. And we’ll always take care of family, learn more about Levy benefits offered.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off Plan
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Applications are accepted on an ongoing basis.