Premium Hotel Guest Service Specialist

Mkmhotels; Portland (OR); Presencial; USD 21.000 - 30.000; Jornada completa

Descripción de la vacante

Mkmhotels in Portland, OR is seeking a friendly Front Desk Guest Service Agent to be the first contact for guests from check-in to check-out. You will greet guests, register them, manage reservations, answer inquiries, and ensure a smooth, welcoming stay while supporting concierge duties.

Ideal candidates have prior hotel front desk experience, excellent communication, multitasking ability, and a professional, positive demeanor.

Formación

• Previous hotel front desk experience is required.
• Strong communication and problem-solving skills are essential.
• Ability to multitask in a fast-paced environment.
• Professional demeanor and a positive attitude.
• Flexible availability, including nights, weekends, and holidays.
• Familiarity with Microsoft Office; Opera/Opera Cloud experience is a plus.

Responsabilidades

• Welcome guests with warmth and professionalism.
• Handle check-ins, check-outs, and reservations accurately.
• Answer guest inquiries about hotel services and local attractions.
• Maintain a clean, organized front desk area.
• Assist with guest requests and resolve issues promptly.
• Ensure compliance with hotel policies and safety standards.

Conocimientos

Front desk experience

Communication skills

Problem solving

Multitasking

Professional demeanor

Flexible availability

Herramientas

Microsoft Office

Opera/Opera Cloud

Descripción del empleo

Description

Front Desk Guest Service Agent

Full-Time or Part-Time | 3:00 PM – 11:00 PM, available to work other shifts as needed

?? Must Have Premium Hotel Front Desk Experience

Flexible Schedule

Position Overview

As a Guest Service Agent, you’ll be the first point of contact for our guests—creating a welcoming experience from check-in to check-out. Your role includes greeting and registering guests, managing reservations, handling inquiries, and ensuring every guest enjoys exceptional service throughout their stay. You’ll also assist with concierge duties and maintain smooth front desk operations while maximizing occupancy and revenue.

What We’re Looking For

• Previous hotel front desk experience required
• Strong communication and problem-solving skills
• Ability to multitask in a fast-paced environment
• Professional demeanor and positive attitude
• Flexible availability, including nights, weekends, and holidays
• Familiarity with Microsoft Office; Opera/Opera Cloud experience a plus

Key Responsibilities

• Welcome guests with warmth and professionalism
• Handle check-ins, check-outs, and reservations accurately
• Answer guest inquiries about hotel services and local attractions
• Maintain a clean, organized front desk area
• Assist with guest requests and resolve issues promptly
• Ensure compliance with hotel policies and safety standards

Physical & Other Requirements

• Ability to stand for extended periods
• Comfortable working in high-pressure situations
• Strong attention to detail and numerical skills

Join our team and help create memorable guest experiences!