Premium Customer Support Specialist - Weekend/Evening

Uber Technologies; Atlanta (GA); On-site; USD 42,000 - 46,000; Full time

Benefits offered by this job

Shift differential

Bonus program

Benefits package

Job summary

Uber Technologies is seeking a Community Support Representative in the United States to provide high‑quality customer support for riders and eaters. The role involves handling phone and ticket interactions, resolving issues, and advocating for customers while maintaining professionalism and empathy.

This 40‑hour/week position requires weekend and evening work. A +5% shift differential applies for Saturday/Sunday shifts; residency in the United States is required.

Qualifications

• Experience in Customer Service/Support.
• Excellent communicator.
• Excellent problem‑solving skills.

Responsibilities

• Provide high quality customer support (Inbound Phone Support with some email work).
• Deliver high customer satisfaction and demonstrate empathy while solving customer concerns as efficiently, politely, and professionally as possible.
• Be an owner. Passionate and self‑driven, you are deeply committed to taking Uber support to the next level and rise to the occasion to solve problems, big and small.
• Have the initiative to solve problems on your own.
• Willing to go above and beyond in an effort to deliver a world‑class customer experience.
• Work on both phone and ticket‑based cases and resolve escalations.
• Be comfortable and personable when handling customers via phone or email.
• Solve problems and address unsatisfactory consumer experiences with ownership and service recovery.
• Care about individual consumer experiences and be a customer advocate.
• Use multiple platforms and tools to identify issues and possible resolutions.
• Change course as priorities shift in real time with new inbound issues.
• Keep up to date with new challenges, product improvements, and internal team changes.
• Seek opportunities for improvement (enhancements or bugs) as you advocate for customers.

Skills

Customer service

Communication

Problem solving

Job description

Uber Technologies is seeking a Community Support Representative in the United States to provide high‑quality customer support for riders and eaters. The role involves handling phone and ticket interactions, resolving issues, and advocating for customers while maintaining professionalism and empathy.

This 40‑hour/week position requires weekend and evening work. A +5% shift differential applies for Saturday/Sunday shifts; residency in the United States is required.