Premium Club Operations & Guest Experience Lead

asmglobal; Maryland; On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid vacation

401k plan

Job summary

The Maryland Club, located on the University of Maryland campus, seeks an Operations Leader to run day‑to‑day service, lead staff, and elevate member experiences.

As the on-site owner of daily operations, you will oversee premium game day and private events, ensure hospitality standards, and align front- and back‑of‑house teams. Strong communication, hands‑on leadership, and flexibility to work extended hours are essential.

Qualifications

• 2–4 years of hospitality leadership experience in restaurants, lounges, private clubs, hotels, or sports venues.
• Excellent written and verbal communication; ability to multi-task and prioritize in a deadline-oriented environment.
• Organized, reliable, and able to manage multiple priorities.
• Flexible to work extended hours due to business requirements including late nights, weekends game days and holidays.
• Knowledge of accounting policy and POS systems is required, preferably ClubEssentials.
• Proficiency in Microsoft Office: Outlook, Teams, Word, Excel, and PowerPoint.

Responsibilities

• Lead daily club operations and serve as the primary decision-maker on-site.
• Ensure consistent execution of service, safety, and operational standards.
• Oversee premium game day operations and all guest-facing experiences.
• Maintain readiness, organization, and presentation of all club spaces.
• Lead hiring, training, scheduling, and performance management.
• Establish a culture of accountability, professionalism, and pride.

Skills

Communication skills

Leadership

Multi-tasking

Time management

Flexibility

Tools

ClubEssentials

Microsoft Office

Job description

The Maryland Club, located on the University of Maryland campus, seeks an Operations Leader to run day‑to‑day service, lead staff, and elevate member experiences.

As the on-site owner of daily operations, you will oversee premium game day and private events, ensure hospitality standards, and align front- and back‑of‑house teams. Strong communication, hands‑on leadership, and flexibility to work extended hours are essential.