Premium Analyst II

Emergent Holdings; Lansing (MI); On-site; USD 50,000 - 70,000; Full time

Job summary

Emergent Holdings is seeking a Premium Audit Analyst I to handle mail audits, adjustments, and related customer service. You will engage with internal and external contacts including consultants, service centers, finance staff, and policyholders to ensure accurate classifications and timely processing.

Responsibilities include auditing, communicating findings, mentoring junior staff, and maintaining confidentiality while working with limited supervision.

Qualifications

• Associate degree required; combinations of education and experience may be considered.
• Bachelor’s degree with progress towards IIA or CPCU or APA preferred.
• One year as Premium Analyst I with strong audit processing skills.
• Two years of technical or administrative office experience in an insurance setting.

Responsibilities

• Analyze, research, approve, complete and process mail audits.
• Review phone and physical audits and communicate findings to internal staff.
• Analyze, research, and process audit adjustments: waive, mail, phone, and physical.
• Contact insured/accountant/agent to gather information for correct classifications.
• Identify correct classifications using PAAS, NCCI, and other tools.
• Explain policy changes/omissions to payroll, class codes, entities, and states.
• Manage PAM workflow to meet service-time goals.
• Train and mentor Premium Analyst I and Audit Technician.
• Compose written correspondence and maintain confidentiality.

Skills

Audit processing

Underwriting rules

Payroll knowledge

Communication skills

Organization

Multitasking

Typing speed 40 wpm

10-key data entry

Education

Associate degree in accounting

Bachelor’s degree with II A/CPCU progress

Insurance-related designation progress

Tools

PAAS

NCCI

Payroll systems

Job description

Job Description

JOB DESCRIPTIONPrimarily responsible for approval, completion, and processing mail audits; processing adjustments and reviewing phone and physical audits as determined by the Senior Premium Analyst or staff field auditor in a multi-functional business unit. Provides direct customer service via phone, fax, and e-mail to internal and external customers including, but not limited to; Business Development Consultants and Service Center representatives, Finance, and other Premium Audit staff, as well as agents, attorneys, NCCI / regulatory bureaus, and policyholders.

Summary

JOB DESCRIPTIONPrimarily responsible for approval, completion, and processing mail audits; processing adjustments and reviewing phone and physical audits as determined by the Senior Premium Analyst or staff field auditor in a multi-functional business unit. Provides direct customer service via phone, fax, and e-mail to internal and external customers including, but not limited to; Business Development Consultants and Service Center representatives, Finance, and other Premium Audit staff, as well as agents, attorneys, NCCI / regulatory bureaus, and policyholders.

Primary Responsibilities

• Analyze, research, approve, complete and process mail audits.
• Review phone and physical audits for audit findings which need to be communicated to relevant internal staff, including but not limited to Business Development, Work safe Consulting Services, and Claims to amend the policy accordingly.
• Analyze, research, approve, complete, and process the following audit adjustment types: waive, mail, phone, and physical audits. When an adjustment is denied, notify the parties involved.
• Make necessary customer contacts to an insured, accountant, or agent to gather sufficient information to ensure the classifications are correctly applied on the audit/audit adjustment. Identify correct classifications on the audit by using PAAS, NCCI, and other applicable web tools.
• Analyze, research, and communicate policy changes and omissions to relevant internal staff that include, but are not limited to, payroll, class codes, entity, states, Federal/Risk IDs, addresses, officers, endorsements, as a result of audit findings while completing the audit/audit adjustment.
• Manage workflow inventory within PAM to achieve specific time service goals.
• Train and mentor the Premium Analyst I and Premium Audit Technician.
• Compose written correspondence, as appropriate.
• Maintain confidentiality of information processed.
• Work with minimum supervision.

Employment Qualifications

EDUCATION REQUIRED:

Associate degree in accounting, Business, Insurance, Finance, or a related field. Combinations of education and experience may be considered in lieu of a degree.

Experience Required

One year as a Premium Analyst I with demonstrated superior technical audit processing skills. Three years technical or administrative office experience including relevant audit or payroll duties in an insurance organization or three years demonstrated experience of the necessary skills, knowledge, and abilities for the position, may be considered.

OR

Bachelor’s degree in accounting, Business, Insurance, Finance or related field with progress towards or completion of Insurance Institute of America (IIA) or other insurance related designation(s)

And

One year as a Premium Analyst I with demonstrated superior technical audit processing skills.

And

Two years technical or administrative office experience including relevant audit or payroll duties in an insurance organization or two years demonstrated experience of the necessary skills, knowledge, and abilities for the position, may be considered.

Skills/Knowledge/Abilities (ska) Required

• Ability to work effectively in a multi-functional business unit.
• Possesses knowledge in the concepts and application of underwriting rules, procedures, state manual rules and Workers’ Compensation classifications in multiple states.
• Excellent oral and written communication skills.
• Excellent organizational skills and ability to prioritize work.
• Ability to manage multiple priorities and meet established deadlines.
• Basic knowledge of computers, word processing, and spreadsheet software with accurate input ability of 40 wpm with ability to use 10-key.
• Analytical and problem-solving skills.
• Ability to proofread documents for accuracy of spelling, grammar, punctuation, and format.
• Basic math skills.
• Proficient knowledge of payroll reports, payroll tax returns, tax forms and supporting documentation.
• Ability to think proactively and independently with a long-term perspective in addressing clients’/customers’ needs.
• Understand and actively engage in the identification of solutions for multiple or cross-functional business areas. Has an understanding of the direction of the overall industry and evaluates the impact on own area of responsibility.
• ADDITIONAL EDUCATION, EXPERIENCE, SKILLS, KNOWLEDGE AND/OR ABILITIES PREFERRED:
• Progress towards or completion of Insurance Institute of America (IIA) or other insurance-related designation(s) such as an Associate in Premium Audit (APA) or Chartered Property Casualty Underwriter (CPCU).

Working Conditions

Work is performed in an office setting with no unusual hazards.

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