Premium Accounts Lead — Client Relations & Revenue Growth

Orlando Magic, Ltd.; Orlando (FL); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

PTO & holidays

Hybrid work model

Staff tickets to games

401(k) with company match

Gym membership

Job summary

Orlando Magic is seeking a premium accounts manager to nurture relationships with Founders and Club Level clients, delivering legendary service and driving revenue growth.

You will use Salesforce to manage contracts, renewals, and fulfillment, and collaborate with Legal, Finance, and Ticket Operations to ensure timely actions. A four-year degree and 3+ years in customer service are required, with a hybrid work model and comprehensive benefits.

Qualifications

• Four-year college degree in business, sales, hospitality, communications, marketing, sports or equivalent.
• Minimum of three years of customer service or hospitality industry experience required.
• Sales experience strongly preferred.
• Proficient in all Microsoft Office products and related computer skills.
• Ability to meet tight deadlines and work well under pressure.
• Strong organizational skills, time management skills and attention to detail.
• Strong verbal and written communication skills with an emphasis on business writing skills.
• Ability to prioritize and manage multiple tasks/projects.
• Ability to work independently without supervision, be self-directed and show initiative.
• Strong team synergy skills and ability to work collaboratively with others.

Responsibilities

• Build and maintain strong relationships with designated account base, achieving maximum renewal results and generating additional revenue.
• Effectively utilize Salesforce to achieve account touchpoint goals and hustle metrics including creation of account lists and analyses.
• Manage all designated account bases’ contracts, renewals and fulfillment in Salesforce; coordinate with Legal, Finance and Business Strategy teams.
• Achieve additional revenue throughout the year via hospitality rental sales, wine auction and Golf Tournament Sales, full/partial plan and group ticket sales.
• Collect payments from assigned accounts and ensure timely payments with Finance and leadership updates on delinquent accounts.
• Collaborate with Levy Restaurants to deliver a legendary food and beverage experience for premium clients.
• Work with Fan Experiences and Ticket Sales to unify efforts that enhance fans’ experience at the Kia Center.
• Support smooth account transitions from sales to Premium Services and coordinate with Ticket Operations on related items.

Skills

Customer service

Sales experience

Microsoft Office

Communication skills

Education

Bachelor's degree in business, sales, hospitality, communications, marketing, sports or related field

Tools

Microsoft Office

Job description

Orlando Magic is seeking a premium accounts manager to nurture relationships with Founders and Club Level clients, delivering legendary service and driving revenue growth.

You will use Salesforce to manage contracts, renewals, and fulfillment, and collaborate with Legal, Finance, and Ticket Operations to ensure timely actions. A four-year degree and 3+ years in customer service are required, with a hybrid work model and comprehensive benefits.