Premium Accounts Relationship Manager

Orlando Magic; Orlando (FL); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Hybrid work model

Staff tickets to home games

Learning and development opportunities

Employee Resource Groups (ERGs)

Company sponsored events

Volunteer opportunities & outings

Medical, dental, vision

Job summary

Orlando Magic is seeking an experienced Premium Services professional to manage and grow relationships with high-value accounts on the Founders and Club Level. You will deliver legendary service and drive renewals while coordinating with Sales, Finance and Legal teams.

The role requires strong communication, project management, and people skills to ensure timely renewals and added revenue through hospitality offerings. Hybrid work and competitive benefits are provided.

Qualifications

• Bachelor degree in business, sales, hospitality, communications, or similar field.
• Minimum of three years of customer service or hospitality experience.
• Sales experience strongly preferred.
• Proficient in Microsoft Office and related software.

Responsibilities

• Build and maintain relationships with premium accounts on Founders and Club Level.
• Renewals management and revenue growth through personalized service.
• Utilize Salesforce for account touchpoints and analytics.
• Coordinate with Legal, Finance and Business Strategy on contracts.
• Manage payments and delinquent accounts with leadership updates.
• Collaborate with Levy Restaurants to deliver food and beverage experiences.
• Support cross-department efforts to enhance fan experiences.

Skills

Customer service

Relationship building

Sales

Communication

Time management

Education

Bachelor's degree in business, sales, hospitality or related field

Tools

Salesforce

Microsoft Office

Job description

Orlando Magic is seeking an experienced Premium Services professional to manage and grow relationships with high-value accounts on the Founders and Club Level. You will deliver legendary service and drive renewals while coordinating with Sales, Finance and Legal teams.

The role requires strong communication, project management, and people skills to ensure timely renewals and added revenue through hospitality offerings. Hybrid work and competitive benefits are provided.