Premium Accounting Analyst

Horace Mann - Agent Opportunities; Plano (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

Horace Mann seeks a detail-oriented Premium Accounting Analyst to support processing, reconciliation, and management of premium payments and customer accounts. You’ll research payment discrepancies, reconcile activity to the General Ledger, and work with internal teams and policy payors to ensure accurate billing and timely transactions.

The ideal candidate has a strong accounting foundation, excellent research skills, and a commitment to accuracy and service.

Qualifications

• High School Diploma or GED.
• 3+ years of experience in accounts receivable, accounts payable, premium accounting, general accounting, or related financial operations.
• Strong analytical, research, and reconciliation skills.
• Excellent attention to detail and commitment to accuracy.
• Strong organizational and time-management abilities.
• Effective written and verbal communication skills.
• Ability to manage multiple priorities and independently research issues through resolution.

Responsibilities

• Receive, research, and process premium payments rejected by financial institutions.
• Balance processing systems to the General Ledger daily for Lockbox, Credit Card, and Bank Draft transactions.
• Ensure premium billing is accurate across Credit Card, Bank Draft, and Direct Notice payment methods.
• Code premium check exceptions for Lockbox processing.
• Research policies with missing cash receipts and complete account adjustments as necessary.
• Research and resolve void check requests related to premium refunds.
• Manage List Bill and Government Allotment premium suspense accounts.
• Analyze suspense activity daily and resolve outstanding items for the team and partner departments.
• Update customer payment methods based on requests from financial institutions or policy payors.
• Research and complete required external reports accurately and timely.
• Process customer account changes and payment-related transactions, including manual charges, payment mode changes, and online web payments.
• Process policy cancellations and ensure required communications are sent to policy payors.
• Communicate with policy payors through established correspondence systems regarding account and payment activity.
• Analyze and respond to internal and external communications, investigate premium accounting discrepancies, and collaborate with internal partners to resolve issues.

Skills

Analytical skills

Reconciliation skills

Attention to detail

Written and verbal communication

Organization and time management

Issue research and resolution

Education

High School Diploma or GED

Job description

Horace Mann is seeking a detail-oriented and analytical Premium Accounting Analyst to support accurate processing, reconciliation, and management of premium payments and customer accounts.

In this role, you’ll research and resolve payment discrepancies, reconcile premium activity to the General Ledger, manage suspense accounts, and ensure billing and payment transactions are processed accurately and timely. You’ll work across multiple payment methods and systems while partnering with internal teams, financial institutions, and policy payors to resolve issues and maintain the integrity of premium accounting activities.

The ideal candidate brings a strong accounting foundation, excellent research and problem-solving skills, and a commitment to accuracy and exceptional service.

Key Responsibilities

• Receive, research, and process premium payments rejected by financial institutions.
• Balance processing systems to the General Ledger daily for Lockbox, Credit Card, and Bank Draft transactions.
• Ensure premium billing is accurate across Credit Card, Bank Draft, and Direct Notice payment methods.
• Code premium check exceptions for Lockbox processing.
• Research policies with missing cash receipts and complete account adjustments as necessary.
• Research and resolve void check requests related to premium refunds.

Suspense & Payment Management

• Manage List Bill and Government Allotment premium suspense accounts.
• Analyze suspense activity daily and take appropriate action to resolve outstanding items for the team and partner departments.
• Update customer payment methods based on requests from financial institutions or policy payors.
• Research and complete required external reports accurately and timely.

Customer Account Maintenance

Process customer account changes and payment-related transactions, including:

• Manual charges
• Payment mode or method changes
• Online web payments

Process policy cancellations and ensuring required communications are sent to policy payors.

Communicate with policy payors through established correspondence systems regarding account and payment activity.

• Analyze and respond to internal and external communications, including emails, eForms, and research requests.
• Investigate premium accounting discrepancies and determine appropriate corrective action.
• Collaborate with internal business partners to resolve payment, billing, and account issues.
• Maintain clear and accurate documentation of research, decisions, and account adjustments.

Accuracy & Operational Excellence

• Ensure premium transactions are processed in accordance with established accounting controls, business rules, and procedures.
• Maintain a high level of accuracy while managing multiple daily priorities and deadlines.
• Identify recurring issues and opportunities to improve premium accounting processes, controls, and efficiency.

Qualifications & Experience

Required

• High School Diploma or GED .
• 3+ years of experience in accounts receivable, accounts payable, premium accounting, general accounting, or a related financial operations role.
• Strong analytical, research, and reconciliation skills.
• Excellent attention to detail and commitment to accuracy.
• Strong organizational and time-management abilities.
• Effective written and verbal communication skills.
• Ability to manage multiple priorities and independently research issues through resolution.

Preferred

• Previous experience with premium accounting, insurance billing, or financial services operations.
• Experience reconciling transactional systems to a General Ledger.
• Experience researching suspense accounts, payment exceptions, and account discrepancies.
• Accounting and reconciliation
• Research and root-cause analysis
• Attention to detail and accuracy
• Analytical problem-solving
• Account and payment processing
• Written and verbal communication
• Organization and prioritization
• Cross-functional collaboration
• Customer and business partner service

Additional Information

• Normal office environment.

Pay Range:

• $21.44 - $29.16/hr. + bonus

Salary is commensurate to experience, location, etc.

Horace Mann was founded in 1945 by two Springfield, Illinois, teachers who saw a need for quality, affordable auto insurance for teachers. Since then, we’ve broadened our mission to helping all educators protect what they have today and prepare for a successful tomorrow. And with our broadened mission has come corporate growth: We serve more than 4,100 school districts nationwide, we’re publicly traded on the New York Stock Exchange (symbol: HMN) and we have more than $12 billion in assets.

We’re motivated by the fact that educators take care of our children’s future, and we believe they deserve someone to look after theirs. We help educators identify their financial goals and develop plans to achieve them. This includes insurance to protect what they have today and financial products to help them prepare for their future. Our tailored offerings include special rates and benefits for educators.

EOE/Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

Helping educators and others who serve their community achieve lifelong financial success.

Horace Mann is a leading national multiline insurance company dedicated to providing tailored insurance and financial solutions for educators and their families since 1945.

1 Horace Mann Plaza, Springfield, IL 62715, US 3005 Carrington Mill Blvd, Morrisville, NC 27560, US 3701 Regent Boulevard Ste 300, Irving, TX 75063, US 5000 Falls of Neuse Rd, Raleigh, NC 27609, US