Premise Technician

Alta Fiber; Cincinnati (OH); On-site; USD 42,000 - 66,000; Full time

Job summary

Alta Fiber in Cincinnati, OH seeks a field technician to install and repair POTS, Broadband, and fiber-to-the-home services. You will handle wiring, install and test services, and interact with customers to explain offerings.

This role requires climbing poles, driving a company vehicle, and working outdoors in various conditions. Candidates should have strong customer service skills, experience with networking, and the ability to work independently or as part of a team.

Qualifications

• Experience in installation or repair of POTS and Broadband services.
• Significant customer interaction experience.
• Ability to work independently and in a team.
• Familiarity with current PC operating systems and basic applications.
• Experience with wired and wireless networking.

Responsibilities

• Install basic dial tone and ADSL services.
• Provide fiber/IPTV services and customer premises wiring.
• Test functionality and diagnose problems using test equipment.
• Explain products to customers and promote services.
• Access information systems to activate/deactivate services or reassign equipment.

Skills

Customer service

Teamwork

Networking

Fusion splicing

PC proficiency

Education

Associate degree or related certification

Tools

Test equipment

Pole climbing

Job description

Primary Duties

• Installs basic dial tone and ADSL
• Fiber/IPTV services including 1FR, 1FB and WIFI
• Install and maintain wiring in the central office, DLC, cross connections in the loop environment and on the customer premise
• Tests functionality and isolates problems using various test sets and deductive reasoning
• Explains products and services to customers, works to resolve customer understanding of products and services, and uses customer contact opportunities to sell products and services
• Accesses information systems as needed to make corrections for repair, ADSL, Fiber/IPTV order information, to activate/deactivate services, or to reassign equipment/facilities
• Maintain, upgrade, and create existing and new technical documentation
• Uses various hand tools and power equipment to install and make repairs to outside plant systems
• Interfaces with customers in the resolution of customer installation and repair issues
• Prepares customer bills for repair and installation work performed
• Interfaces with call center technicians to resolve customer installation and repair problems
• Climbs poles
• Drives company vehicle
• May be required to cross train others
• Responsible for the installation and repair of inside wiring and jacks, including CAT5
• Responsible for installation and repair of wired and wireless networking
• Responsible for installation and repair of fiber to the home services

Experience/Background

• Demonstrated experience in the installation or repair of POTS and Broadband services
• Demonstrated experience in an assignment requiring significant customer interaction
• Demonstrated ability to work independently as well as in a team environment
• Demonstrated experience in current PC operating systems - Vista, Win XP, 2000, 98
• Demonstrated experience in use of a PC and desktop applications
• Demonstrated experience with wired and wireless networking
• Demonstrated experience in fusion splicing
• Demonstrated experience in customer premise inside wire repair and replacement
• Demonstrated experience in use of test equipment and interpretation of test results
• Associate Degree or Certifications in a related technical field would be Beneficial or Equivalent experience

Work Environment

• Reporting location: Various
• Wears appropriate safety equipment and follows established safety practices and procedures
• Performs work both inside and outside in all kinds of weather
• Works in various building and surroundings, i.e., attics, basements, offices
• Interacts with customers on a daily basis
• Works independently with minimal supervision
• May work for long periods of time in confined areas such as crawl spaces
• May work in greasy, dirty or muddy surroundings
• May work aloft on poles, hydraulic lift bucket or ladders
• May work 8-hour or 10-hour tours - including non-traditional tours: May work day, evening, night or weekend tours, overtime, emergency callouts, weekends and holidays required
• May be required to quality for 10,000# GVW Certification

Prerequisites

• High School Diploma/GED or Equivalent Work Experience
• Ability to climb and pass pole climbing school
• Safety Requirements: safety shoes; Weight Restriction Policy applies
• Satisfactory performance rating
• Satisfactory attendance record in last twelve months
• Company driver's license
• Physical requirements: able to lift up to 85 pounds
• Ability to perceive differences in wire color